Compact Online Reference Encyclopedia (CORE)

Looking for information on a specific topic, training, rule, or process? Through one search here, you can find the information you need from ICAOS’ white papers, advisory opinions, bylaws, policies, Hearing Officer's Guide, training modules, rules, helpdesk articles and the bench book. All results are cross-referenced with links to make navigation easy and intuitive.

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Support - DCA & Compact Staff Dashboard Program FY22
DCA Liaison Committee Best Practices & Dashboard Usage Program Given the importance of ICOTS data entry and user management, the Commission made state responsibilities for it the focus of several annual audits.  The ICAOS Dashboards are vital to…
Support - ICOTS Emails Not Reaching Some Users
A number of states continue to submit the occasional ticket where a user or group of users has stopped receiving any email notifications from ICOTS. There are typically two underlying causes to this issue: Internal software used to limit spam or junk mail…
Support - New LMS Administrator Questions
Please provide comments (must be logged in using your ICAOS credentials) regarding what you would like to learn as a state administrator for training records hosted on ICAOS's new Learning Management System.  This will assist in training efforts for…
Support - New LMS Preparations 2020
In November 2020, the Commission will transition to a new Learning Management System.  In preparation, the follow resources will assist those with state administrator access to export any SCORM data/achievements from the current system (utilized since…
Support - Code Release 36.2 - ICOTS Help Points - Third Batch 10/14/20
On Wednesday, October 14, 2020 Appriss pushed the third and final batch of training help points to ICOTS. As described in the announcements for the first and second batches, the ICOTS Help Points were designed to replace and improve upon the ICOTS User…
Support - FY2021 Approved Enhancements
On September 16th the Commission voted and approved 6 ICOTS enhancements to be implemented in FY2021. These enhancements (attached) will be in production on or before June 20, 2021 and expected to be pushed out in multiple code releases. Have an idea for…
Support - Code Release 36.1 - ICOTS Help Points - Second Batch 9/16/20
On Wednesday, September 16, 2020 Appriss pushed the second batch of training help points to ICOTS. As described in the announcement for the first batch, the ICOTS Help Points were designed to replace and improve upon the ICOTS User Guide PDF. Instead of a…
Support - If return reporting instructions are requested and the offender changes his/her mind, how do I withdraw the request?
Managed activities with replies such as a request for return reporting instructions can be withdrawn prior to reply from the sending state.  The assigned user in the receiving state can withdraw the request from the offender's profile screen.  If the…
Support - Code Release 36.0 - ICOTS Help Points - First Batch 7/15/20
On Wednesday, July 15, 2020 Appriss pushed the first batch of ICOTS training help points to ICOTS. The ICOTS Help Points were designed to replace and improve upon the ICOTS User Guide PDF. Instead of a large and cumbersome document that's difficult…
Support - Code Release 35.1.0 - Replacing Offender DOB with Age in ICOTS Notifications 5/27/20
On Wednesday, May 27, 2020 Appriss pushed one functional enhancement to ICOTS. Appriss made the commission aware of a possible security issue a few months ago, where offenders’ dates of birth were included in the body of email notifications from ICOTS.…
Support - Code Release 35.0.0 - ICOTS Enhancements 4/1/2020
On Wednesday, April 1, 2020, 3 enhancement and 2 bug fixes were launched in ICOTS to address approved rule amendments.  Full list of the Rule Amendments and the updated Rules can be found on the ICAOS main website.  www.interstatecompact.org The…
Support - Code Release 34.3.0 - ICOTS Enhancement 5/8/2019
On Wednesday, May 8, 2019, three new enhancements and one bug fix were launched in ICOTS.  This is the third of several enhancement releases to take place during FY 2019. The description of the changes are as follows: 1.) Modify Check Boxes on the…
Support - Code Release 34.2.0 - ICOTS Enhancement 4/17/2019
On Wednesday, April 17, 2019 five new enhancements were launched in ICOTS.  This is the second of several enhancement releases to take place during FY 2019. The description of the changes are as follows: 1.) Allow State Administrators to Edit Compact…
Support - Code Release 34.1.0 - ICOTS Enhancement 3/6/2019
On Wednesday, March 6, 2019 five new enhancements and one bug fix were launched in ICOTS.  This is the first of several enhancement releases to take place during FY 2019. *NOTICE* - The first three of the five enhancements listed below involve new or…
Support - ICOTS Security Update 8/22/18 - Web Browsers Need TLS 1.1+ Support
Please see the notice below from Appriss regarding security standards for accessing ICOTS goes into production on Wednesday, August 22, 2018. This may affect some of your web browsers with TLS 1.0 or lower. Included in the notice are links to manually…
Support - Code Release 33.7.0 - ICOTS Enhancements 6/27/18
On Wednesday, June 27, 2018 two new enhancements were launched in ICOTS. One enhancement adds completely new functionality to ICOTS, while the other provides improved user experience.  This is the eighth and final enhancement release to take place during…
Support - Code Release 33.6.0 - ICOTS Enhancement 5/16/18
On Wednesday, May 16, 2018 one new enhancement was launched in ICOTS. This is the seventh of several enhancement releases to take place during FY 2018. The description of the change is as follows: 1.) Prevent two people from working on the same activity…
Support - Sign up for ICOTS service notifications
Appriss Safety is happy to introduce its new Event Communication System (ECS), designed to inform our customers of any operational events affecting our products. Through the ECS website, customers are encouraged to subscribe to automatic updates. During…
Support - Code Release 33.5.0 - ICOTS Enhancements 4/25/18
On Wednesday, April 25, 2018 three new enhancements will be launched in ICOTS. One enhancement adds completely new functionality to ICOTS, while the other two provide an improved user experience.  This is the sixth of several enhancement releases to take…
Support - Receiving State Can't Submit Case Closure and Primary Residence is Blank
A notice of arrival has been submitted on this case, but the receiving state says they can't submit a case closure notice and the offender profile shows the residence as blank (lack of primary address). Your issue is related to the wrong supervising…
Support - Pending Activity Shows up Under Action Items on Closed Case
There is a pending activity showing up under the action items tab for an offender, but the case it's associated with is closed. It turns out ICOTS is actually working as designed. The action items are left pending when a case is closed so that they…
Support - Supervisor Functions
Frequently asked questions and answers regarding supervisor functions and activities in ICOTS. I received an email to review an outgoing Transfer Request and to log into ICOTS; when I log in I am at the Assistants screen which only initiates activities.…
Support - Setup User Workflow Correctly
Remember to setup your user profile with your correct workflow. ICOTS cannot function without the correct workflow setup. Please remember to setup your user profile with your correct workflow. If your workflow has not yet been setup in your user profile,…
Support - ICOTS Implementation Guide
This tutorial gives states some direction on how to best implement ICOTS. Topics covered are: Help desk, user load, setting up workflow, managing case load, legacy data, duplicate records, and pending cases. The ICOTS Implementation Guide will offer…
Support - No Notices of Arrival or Departure for Legacy Cases
Legacy cases do not allow for Notice of Arrival or Notice of Departures in ICOTS. It is assumed that legacy cases are actively supervised cases where the offender has reported in the receiving state. ICOTS will not allow a Notice of Departure or Notice of…
Support - Differences Between Merge and Move Case Requests
There are a couple big differences between a merge request and a move request. Merge Request Combines all demographic information (photos, aliases, stated IDs, etc.) Only the requester of the merge knows what supervising user is selected when the request…
Support - Reassign Compact Cases
This tutorial explains the process of reassigning compact cases and activities. Supervisors and Compact Office Users have the ability to reassign cases and forward Compact Activities in ICOTS. Reassigning takes place when a Supervisor User reassigns cases…
Support - Notice of Departures and Notice of Arrivals
Timely submissions of notice of departures and notice of arrivals enhance public safety by indicating the location of compact offenders. They are also essential in reflecting the correct supervising state in ICOTS and Rule 4.105 requires them at the time…
Support - Manage Case Load
The Manage Case Load document explains how cases are assigned in both the sending and receiving states. Each case in ICOTS is ultimately assigned to one user in both the sending and receiving states at any given time. This means that a user must be…
Support - Withdraw Button is Permanent
Clicking the Withdraw Button will withdraw the case permanently. We have received reports of the withdraw button clicked in error. If a user clicks withdraw, a new request must be submitted. See also Withdrawing Cases and Activities.
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