Compact Online Reference Encyclopedia (CORE)

Looking for information on a specific topic, training, rule, or process? Through one search here, you can find the information you need from ICAOS’ white papers, advisory opinions, bylaws, policies, Hearing Officer's Guide, training modules, rules, helpdesk articles and the bench book. All results are cross-referenced with links to make navigation easy and intuitive.

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Support - Offenders Available for Retaking Email Notifications
Reporting an offender is 'available for retaking' on an Offender Violation Report or Addendum to Offender Violation Report trigger email notifications (three total)  to interested users: 5 days prior to 30th day after transmission on the 30th…
Support - Offender Violation Report Workflow
Offender Violation Report transmitted by a Receiving State Response to OVR due in 10 business days of receipt in Sending State Addendum to Offender Violation Report transmitted by the Receiving State If sent PRIOR to original response, workflow merges…
Support - Addendum to Response to Violation Report
Use the Addendum to Response to Violation Report for correspondence after submitting a Response to Violation Report in ICOTS. This ensures information consolidates to the official violation record in ICOTS.    DO NOT use Compact Action Requests to follow-…
Support - Addendum to Offender Violation Report
Use the Addendum to Offender Violation Report for correspondence after reporting behavior requiring retaking. This ensures information consolidates to the official violation record in ICOTS and requires the sending state to respond (e.g. respond with…
Support - Display Issues in Internet Explorer 10
We've come across a number of issues with some pages displaying incorrectly in ICOTS when using Internet Explorer 10. The issue stems from the fact that development on ICOTS is done against Internet Explorer 8 in "IE 7 Compatibility View",…
Support - OVR or RVR was withdrawn by Alabama, but they aren't associated with my compact case
[Update June 29, 2017] This article also explains a similar action for withdrawn Violation Reports due to an ICOTS release on May 31, 2017. With the launch of ICOTS Release 18.0, any pending violation reports or responses to violation reports had to be…
Support - In what time zone are the time stamps for ICOTS activities listed?
All times associated with compact activity histories are listed in the 24 hour format and based on Eastern Standard Time.
Support - New ICOTS External Reports & Redesign
A redesign of the ICOTS External Reports page offers more intuitive navigation, listing the reports in the following categories: Compliance (NEW) Due Dates Overdue Activity History Administrative Legacy 10 new reports were added to the ICOTS External…
Support - Code Release 7.0 - ICOTS Enhancements 10/21/09
ICOTS 7.0 code release is in production on October 21, 2009 and resolves the development items described below: ICOTS Reports Report parameters are correct and descriptions for each report are available. To ensure the correct layout and format for the…
Support - 4-2009i - Multiple Cases involving Dual Supervision in ICOTS
How to Submit Consecutive and Concurrent Cases for Offenders subject to both Probation and Parole Supervision Consecutive Parole & Probation Supervision Submitting a Transfer Request for an offender on parole supervision to be followed by…
Support - Code Release 17.0 - ICOTS Enhancements 2/29/12
ICOTS 17.0 code release is in production on February 29, 2012 and implements the development items described below: Case Closure Notice Reply In conjunction with approved amendment to Rule 4.112 (d) effective March 1, 2012, a due date for a Case Closure…
Support - Types of File Attachments Accepted in ICOTS
ICOTS accepts the following document file formats when uploading an attachment to a compact activity: DOC (Microsoft Word) DOCX (Microsoft Word 2007-2010) RTF (rich text format) TXT (text file) PDF (Adobe portable document format) ICOTS attempts to…
Support - Code Release 16.0 - ICOTS Enhancements 12/7/11
ICOTS 16.0 code release is in production on December 7, 2011 and implements the development items described below: Email Notifications The following email notifications work properly: Overdue Transfer Request after Expedited Reporting Instructions…
Support - Email Notification About Accepted/Denied TREP Sent to Compact Office Designee
I just received an email notification that a transfer request had been denied on an offender, but our compact office hasn't sent the rejected transfer reply to the sending state yet. This type of notification is only sent to the compact Office…
Support - ICOTS Activity Email Notification Time Frames
Below are the 'Due on' and 'Overdue' email notifications generated by ICOTS:    Case Closure Notices due in 30 days, 30 calendar days prior to 10 business days after the Supervision End Date due in 30 days, 30 calendar days prior to 10…
Support - Compact Action Requests on Closed Cases
Why am I receiving email notifications about CARs submitted on a case that's closed in ICOTS? These email notifications are valid. CARs can be submitted on historical cases. This functionality was included in ICOTS so users could communicate about a…
Support - How to Export/Print External Dashboard Reports to Excel and Other Formats
Reporting in SiSense (Software used for ICOTS Dashboard Reports) Downloading widgets and dashboards as various file types is useful for sharing your data with stakeholder or including in your reports and presentations.  See More Exporting Widgets You can…
Support - Deleting Offenders With No Compact Cases
I'm trying to delete an offender from our duplicate report that case no compact cases, but ICOTS gives me an error message that says I'm not allowed to created a delete request for that offender. You will only see this message when you attempt…
Support - Duplicate Offender Report
I found several offenders on the Duplicate Offender Report in ICOTS that either aren't associated with my state or aren't actually duplicates of each other. How do I get them off the report? According to the detailed description of the report:…
Support - External Reports Data Update Schedule
I ran a report on Thursday of this week, and it doesn't include any compact activities submitted since last Friday. How can I get the most current data? The data that runs the external ICOTS reports on the ICAOS website is updated every week on…
Support - Overview of ICOTS Reports
ICOTS Reports All of the reports contained within ICOTS have a section titled "Detailed Information" on the criteria screen. Clicking the plus (+) sign next to that section will expand the report description. Each description describes the data…
Support - Supervision Type & Special Status generating to PDFs
Special Statuses or Supervision type are not assigned to a case in ICOTS until submission of a Request for Reporting Instructions or Transfer Request.  When such delegations need to be made on a form prior to ICOTS pre-populating this information, such as…
Support - Assigning, Delegating & Reassigning
Assigning - this process occurs when the responsibility for a Compact Activity or Case is designated to a PO from either a Supervisor or a Compact Office User. Reassigning - this process occurs when the responsibility for a Compact Activity or Case is…
Support - External Report Available to Monitor Incoming Activities on Outgoing Cases
The external report "Incoming Activities on Outgoing Cases"  provides the sending state with data regarding cases where a specified activity was transmitted within a time frame.  This allows a sending state at a glance to view cases which had…
Support - Deactivating Users - Removing User Roles
As a state administrator, when deactivating a user account, unselect any user roles assigned to that account. Doing so will ensure that no activities or cases are inadvertantly assigned to the user and that the user will not show up in the drop down of…
Support - Progress Reports Due within 30 Days of Request
ICAOS Rule 4.106 requires the receiving state to submit a progress report within 30 calendar days of request.  For all cases considered active, ICOTS generates reminders and facilitates due dates to assist states with compliance of this rule.      Q: The…
Support - Case shows needing Notice of Departure incorrectly on ICOTS report
I have a case that shows up on the 'Cases in Need of Departure Notice' report in ICOTS, but the approved reporting instructions were withdrawn. How can I get this case removed? This is one of several known issues with the 'Cases in Need of…
Support - Code Release 14.0 - ICOTS Enhancements 6/29/11
ICOTS 14.0 code release is in production on June 29, 2011 and implements the development items described below: Comment Fields Character limits on all comment fields are 1024 characters. Detailed Email Notifications In addition to the offender's name…
Support - Supervision Conditions Details
The Plan of Supervision tab of an offender's profile displays details of conditions imposed by the sending state (as provided on the Transfer Request), conditions imposed by the receiving state and conditions unable to be enforce by the receiving…
Support - Password Reset Link Doesn't Work in Email
I received the password reset email after requesting it from ICOTS, but the link received does not work. Nothing happens when I clock on it or it loads a page that gives me an error. What's the problem? This usually only happens if the user's…
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