Compact Online Reference Encyclopedia (CORE)

Looking for information on a specific topic, training, rule, or process? Through one search here, you can find the information you need from ICAOS’ white papers, advisory opinions, bylaws, policies, Hearing Officer's Guide, training modules, rules, helpdesk articles and the bench book. All results are cross-referenced with links to make navigation easy and intuitive.

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Support - Compact Office Functions
Frequently asked questions and answers regarding the function and role of compact office users in ICOTS. I am a compact office user and processing an incoming activity, I have an option to delegate to a supervisor or assign to a PO. What’s the difference…
Support - Code Release 33.1.0 - ICOTS Enhancements 1/31/18
On Wednesday, January 31, 2018 three new user experience enhancements were launched in ICOTS. While some future enhancements around new functionality will require training and informational materials, these enhancements were requested to improve user…
Support - Compact Office Users and Workload Search
Find out why Compact Office users should become familiar with the Workload Search funtionality. Search criteria should be administered when accessing pending activities as Compact Office Users’ workload is not filtered by user and will display all cases…
Support - Compact Workload Search
Use the Compact Workload Search to find active cases in which you are associated.   Activity Type search displays cases with the selected activity pending. For example, if you select Transfer Request and click Search, the Compact Workload table should…
Support - Code Release 34.2.0 - ICOTS Enhancement 4/17/2019
On Wednesday, April 17, 2019 five new enhancements were launched in ICOTS.  This is the second of several enhancement releases to take place during FY 2019. The description of the changes are as follows: 1.) Allow State Administrators to Edit Compact…
Support - Supervisor Functions
Frequently asked questions and answers regarding supervisor functions and activities in ICOTS. I received an email to review an outgoing Transfer Request and to log into ICOTS; when I log in I am at the Assistants screen which only initiates activities.…
Support - No Notices of Arrival or Departure for Legacy Cases
Legacy cases do not allow for Notice of Arrival or Notice of Departures in ICOTS. It is assumed that legacy cases are actively supervised cases where the offender has reported in the receiving state. ICOTS will not allow a Notice of Departure or Notice of…
Support - Code Release 14.0 - ICOTS Enhancements 6/29/11
ICOTS 14.0 code release is in production on June 29, 2011 and implements the development items described below: Comment Fields Character limits on all comment fields are 1024 characters. Detailed Email Notifications In addition to the offender's name…
Support - Code Release 33.2.0 - ICOTS Enhancements 2/15/18
On Thursday, February 15, 2018 three new enhancements will be launched in ICOTS. The national office will offer a brief Q & A session for these enhancements on Monday, February 12th at 2 pm ET and Tuesday February 13th at 11 am ET. Visit the ICAOS…
Support - Creating a New Case on Existing Profile
Register Interest creates a NEW Compact Case on an existing offender profile by an ICOTS user not associated with an active case on the offender’s profile.  Created a new case in error?  Simply click ‘Remove Interest’ to delete the case created in error…
Support - Can't Submit CAR On a Compact Case
I get an error when trying to create a compact action request for a case from both the Assistants tab and the Offender Profile. Compact action requests can only be sent on cases in which a sending and receiving state user has been assigned. The sending…
Support - Merge, Move and Delete Case Requests
Before taking any action, be sure to review records!!! MERGE Ensure ALL cases are historical (withdrawn or closed) before initiating a merge.  When approving a merge request, review the record and disapprove if a new active case is created while the merge…
Support - Compact Action Requests on Closed Cases
Why am I receiving email notifications about CARs submitted on a case that's closed in ICOTS? These email notifications are valid. CARs can be submitted on historical cases. This functionality was included in ICOTS so users could communicate about a…
Support - Supervision in the Receiving State
Supervision in the Receiving State These training tools and resources discuss requirements and processes for offenders supervised in another state under the Interstate Compact Requirements. -Victim's Rights & Notification -Supervision…
Support - Code Release 33.5.0 - ICOTS Enhancements 4/25/18
On Wednesday, April 25, 2018 three new enhancements will be launched in ICOTS. One enhancement adds completely new functionality to ICOTS, while the other two provide an improved user experience.  This is the sixth of several enhancement releases to take…
Support - Rejected Cases Never Transferred (Data Management)
The Rejected Cases Never Transferred lists all current rejected compact cases where the offender never arrived in the receiving state. The dashboard includes information on state, offender ID, compact case number, offender name, sending state, receiving…
Support - Review/Assigning Actions Items (Supervisors & Compact Staff)
After completing and submitting an activity into workflow, the subsequent review and assigning actions should be completed via the Compact Workload or Action Items tab on the Offender's Profile screen. Be sure to 'View All' Action items or…
Support - Errors and Technical Support
What is the process for getting assistance with errors or technical difficulties with ICOTS? First, always check to see if others at your location are experiencing issues that may be fixed by your IT department. After ruling out local issues, then contact…
Support - Code Release 7.0 - ICOTS Enhancements 10/21/09
ICOTS 7.0 code release is in production on October 21, 2009 and resolves the development items described below: ICOTS Reports Report parameters are correct and descriptions for each report are available. To ensure the correct layout and format for the…
Support - Code Release 37.0 - ICOTS Enhancements 4/28/21
On Wednesday, April 28, 2021 Appriss pushed the new code for six new ICOTS enhancements to production. The six enhancements cover changes to email notifications, compact action requests, and the retaking requirement. Rejected Case Notifications 1.1 Update…
Support - 5-2008i - Managing Expiration/Supervision End Dates
Only the user assigned an offender’s record in the sending state has the ability to change an offender’s supervision end date(s).  The date becomes an editable field only after a receiving state accepts a transfer.  Most commonly, supervision end date(s)…
Support - Code Release 29.1.0 - ICOTS Enhancements 12/10/14
ICOTS Code Release 29.0 - ICOTS Enhancements ICOTS 29.0 code release went into production on December 10, 2014 and implemented the development items described below:   Link CARs to Compact Activities When creating a compact action request, users will now…
Support - Arrival Notice after Departure Notice (Active Cases)
The Arrival Notice after Departure Notice lists cases with a Notice of Departure transmitted to the receiving state within the date range set for the filter "Date NOD Sent". The report can be filtered on supervision type, case status (active or…
Support - Print All fails to generate PDF for a compact case
This happens a lot with scanned and uploaded documents. Some scanned documents that are saved to PDF, don't adhere to the document format standards for PDFs. This causes the program that compiles all the PDFs into one document to throw an error. The…
Support - Modify Offense Information After Submitting a Transfer Request
Once submitted, the offense details on a Transfer Request or Request for Reporting Instructions (case information and NCIC information) cannot be modified.  A new request submitted under a new case number allows a user to correct the information.  As a…
Support - Warrant Status ICOTS Functionality
Warrant status is a special status that is used to track warrants that are required by ICAOS rules in BOTH historical and non-historical cases.  When a warrant record is active, the profile screen will display the 'Active Warrant' special status…
Support - Code Release 11.2.0 - ICOTS Enhancements 11/3/2010
ICOTS 11.2.0 code release is in production on November 3, 2010 and implements the development items described below: Case Closure Notification Any assigned receiving state user, no longer limited to the supervising user, has the option to create a Case…
Support - External Report Available to Monitor Incoming Activities on Outgoing Cases
The external report "Incoming Activities on Outgoing Cases"  provides the sending state with data regarding cases where a specified activity was transmitted within a time frame.  This allows a sending state at a glance to view cases which had…
Support - Case shows needing Notice of Departure incorrectly on ICOTS report
I have a case that shows up on the 'Cases in Need of Departure Notice' report in ICOTS, but the approved reporting instructions were withdrawn. How can I get this case removed? This is one of several known issues with the 'Cases in Need of…
Support - Rejected Cases Returning vs Awaiting New Transfer (Transfers)
The Rejected Cases Returning vs Awaiting New Transfer report lists incoming/outgoing rejected cases where an offender is in the receiving state with approved RIs and has a rejected transfer request. Cases are distinguished by whether an offender is…
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