Compact Online Reference Encyclopedia (CORE)

Looking for information on a specific topic, training, rule, or process? Through one search here, you can find the information you need from ICAOS’ white papers, advisory opinions, bylaws, policies, Hearing Officer's Guide, training modules, rules, helpdesk articles and the bench book. All results are cross-referenced with links to make navigation easy and intuitive.

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Support - Can't Submit CAR On a Compact Case
I get an error when trying to create a compact action request for a case from both the Assistants tab and the Offender Profile. Compact action requests can only be sent on cases in which a sending and receiving state user has been assigned. The sending…
Support - How to Unlock Your ICOTS Account to Login
There are 3 ways in which an ICOTS account can be 'locked.'  Please see the troubleshooting tips below to learn how to unlock your account.  NOTE:  ICOTS accounts are managed by State Administrators, not the ICAOS national office. Account…
Support - ICOTS End User Training - On Demand Modules
The ICOTS End User Training has recently been redesigned to offer several topic based modules.  Visit the Ondemand training section of the ICAOS website to access the modules ICOTS 301-Introduction to ICOTS explains basic ICOTS functionality including…
Support - Data Management of ICOTS-Dynamic PDF's Explained
ICOTS is a tool used to process Interstate Compact business, track offender movement and facilitate communication between states on Compact cases. ICOTS is not designed to replace a state’s offender or case management system. Once submitted, ALL data is…
Support - Why is ICOTS Timing Out More Quickly?
Q: ICOTS is timing out much more quickly than it used to. Why is that? A: Appriss launched part one of a user security release in ICOTS on 10/8/14 in order to keep ICOTS in compliance with CJIS security standards, which they are contractually obligated to…
Support - ICOTS Activity Email Notification Time Frames
Below are the 'Due on' and 'Overdue' email notifications generated by ICOTS:    Case Closure Notices due in 30 days, 30 calendar days prior to 10 business days after the Supervision End Date due in 30 days, 30 calendar days prior to 10…
Support - Code Release 6.0 - ICOTS Enhancements 9/9/09
The version 6.0 code release contains a number of new features and enhancements. Released on September 9, 2009. This is a list of features addressed in this code release: Withdraw Warning User Preferences Established Back Link Print All Feature Priority…
Support - Merge, Move and Delete Case Requests
Before taking any action, be sure to review records!!! MERGE Ensure ALL cases are historical (withdrawn or closed) before initiating a merge.  When approving a merge request, review the record and disapprove if a new active case is created while the merge…
Support - Code Release 33.2.0 - ICOTS Enhancements 2/15/18
On Thursday, February 15, 2018 three new enhancements will be launched in ICOTS. The national office will offer a brief Q & A session for these enhancements on Monday, February 12th at 2 pm ET and Tuesday February 13th at 11 am ET. Visit the ICAOS…
Support - 1-2016i - Offenders Returning to a Sending State
    Training Bulletin 1-2016i - Offenders Returning to a Sending State Effective March 1, 2016 Re: Rules 3.101-1, 3.103, 3.106, 4.111 & 5.103 Standard Procedures for Offenders Returning to a Sending State   Receiving states must request reporting…
Support - User Administration and System Access
Who uses ICOTS? Each member state determines and administers its users. For most states, users are: Line staff responsible for supervision of transferees Compact office staff responsible for review and compact compliance State administrators responsible…
Support - Archived Compact Office Staff Trainings (2014-April 2021)
Compact Office Staff Training Last Updated April 26, 2021 These training tools and resources are specific to Compact Office Staff discussing how to operationalize the ICAOS rules when training stakeholders. Compact Staff Training-ICOTS email bounces-What…
Support - FY22 Q4 (April 2022-June 2022): User clean up (remove roles, deactivate after 12 months, etc.)
What is User Administration? With an average of 30,000 active ICOTS users at any given time, each state is responsible for user administration and user ICOTS training.  In FY2019, the Commission conducted an audit to ensure states have adopted and…
Support - Why Can't I Log In Using 2 Different Web Browsers?
Q: I used to be able to log in to ICOTS using two different web browsers. Why do I get an error message that I'm "logged in from a different IP" now? A: Appriss launched part one of a user security release in ICOTS on 10/8/14 in order to…
Support - Helpdesk Overview
As of May 1, 2011 the ICAOS national office is the sole provider of ICOTS helpdesk support for state compact offices. Benefits for States There are several benefits states will experience from this transition to a national office-only ICOTS helpdesk. 1.…
Support - Code Release 34.3.0 - ICOTS Enhancement 5/8/2019
On Wednesday, May 8, 2019, three new enhancements and one bug fix were launched in ICOTS.  This is the third of several enhancement releases to take place during FY 2019. The description of the changes are as follows: 1.) Modify Check Boxes on the…
Support - Code Release 33.7.0 - ICOTS Enhancements 6/27/18
On Wednesday, June 27, 2018 two new enhancements were launched in ICOTS. One enhancement adds completely new functionality to ICOTS, while the other provides improved user experience.  This is the eighth and final enhancement release to take place during…
Support - Code Release 29.3.0 - ICOTS Enhancements 2/25/15
ICOTS Code Release 29.3.0 - Enhancements & Bug Fixes ICOTS 29.3 code release went into production on February 25, 2015 and implemented the development items described below: Notice of Failure to Arrive Upon selecting "Notice of Arrival"…
Support - Code Release 9.1.0 - ICOTS Enhancements 3/1/10
ICOTS 9.1.0 code release is in production on March 1, 2010 and implements the development items described below: New Mandatory Reason for Transfer and Reporting Instructions for Employment Transfer of Offenders A new mandatory reason for transfer and…
Support - ICOTS Privacy Policy and User Agreement - On Demand Module
Description:The material presented in this module outlines the requirements of the Privacy Policy and User Agreement. Every user of ICOTS is required to read the policy and agree electronically to the user agreement when initially logging into ICOTS. The…
Support - Code Release 34.1.0 - ICOTS Enhancement 3/6/2019
On Wednesday, March 6, 2019 five new enhancements and one bug fix were launched in ICOTS.  This is the first of several enhancement releases to take place during FY 2019. *NOTICE* - The first three of the five enhancements listed below involve new or…
Support - Code Release 33.3.0 - ICOTS Enhancements 3/7/18
On Wednesday, March 7, 2018 four new enhancements will be launched in ICOTS. Most of the enhancements are relatively minor, but will provide an improved user experience.  This is the fourth of several enhancement releases to take place during FY 2018. The…
Support - ICOTS Compact Staff & State Administrator Ondemand Training
This training consists of 9 parts relevant to various responsibilities of State Compact Staff and Administrators. Participants can customize their training by choosing only those sections relevant to their duties. Topics include: Access the training via…
Support - Resetting security question answers or 'unlocking' an ICOTS account
ICOTS Users must answer security questions anytime they reset their password. When incorrect answers are provided, their account will be locked.  The lockout lasts 24 hours or until a state administrator manually resets their security questions.  Note: …
Support - Code Release 16.0 - ICOTS Enhancements 12/7/11
ICOTS 16.0 code release is in production on December 7, 2011 and implements the development items described below: Email Notifications The following email notifications work properly: Overdue Transfer Request after Expedited Reporting Instructions…
Support - Do I have to deactivate a user that's inactive for more than 90 days?
Q: I got an email that looks like this: Subject - The account for <<User Name>> (<<User Email>>) requires attention. Message - This email is a reminder that <<User Name>&gt…
Support - Passwords over 15 characters are accepted without an error message
Upon clicking the link in a password reset email, if an ICOTS user enters a new password using more than 15 characters, ICOTS does not show an error message, leading the user to believe they can log in immediately. Users will not be able to log in, as the…
Support - Tips for Top Reports Used
The attached reference provides usage tips for all the Dashboard External Reports as well as Top ICOTS Reports Top ICOTS Reports Duplicate Offender List & Pending Merges and Deletions of Offenders Cases in Need of Notice of Departure Cases in Need…
Support - Not Receiving A Password Reset Email
ICOTS tells me I need to reset my password, but every time I submit my email address I never receive the email notification with the password reset link. First, check with your state compact office and make sure your ICOTS account is setup correctly in…
Support - Display Issues in Internet Explorer 10
We've come across a number of issues with some pages displaying incorrectly in ICOTS when using Internet Explorer 10. The issue stems from the fact that development on ICOTS is done against Internet Explorer 8 in "IE 7 Compatibility View",…
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