Compact Online Reference Encyclopedia (CORE)

Looking for information on a specific topic, training, rule, or process? Through one search here, you can find the information you need from ICAOS’ white papers, advisory opinions, bylaws, policies, Hearing Officer's Guide, training modules, rules, helpdesk articles and the bench book. All results are cross-referenced with links to make navigation easy and intuitive.

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Support - Compact Action Requests Transmitted
The Compact Action Requests Transmitted lists Compact Action Requests transmitted within a selected date range.  These reports can assist states in identifying cases in need of a requested Progress Report, Compact Action Requests in need of a reply (or…
Support - Expunge Compact Case
Expunging a case is different than deleting a duplicate offender record in ICOTS. A delete, merge, or move case request is the appropriate action when dealing with duplicate offenders. An expungement requires a copy of a court order to be approved.  The…
Support - Trouble Logging in or Viewing ICAOS Dashboards?
If you experience issues logging into or viewing the ICAOS Dashboards, this is most likely caused by temporary internet files cached in your web browser interfering with the Single Sign-On API. Follow the steps below to delete temporary internet files in…
Support - Interested Agency Training (Judges, Jail Administrators & Parole Board Members)
Interstate Compact training results in better supervision management and increased public safety. Every jurisdiction, including courts, parole boards and community corrections are subject to the Interstate Compact for Adult Offender Supervision’s rules.…
Support - RFRI-Reply Compliance Performance
The RFRI Reply report lists cases in which an RFRI transmission date is within the specified date range. The RFRI sent date, RFRI reply transmit date and business days to transmit are included for each case. The report can be filtered on supervision type…
Support - Review/Assigning Actions Items (Supervisors & Compact Staff)
After completing and submitting an activity into workflow, the subsequent review and assigning actions should be completed via the Compact Workload or Action Items tab on the Offender's Profile screen. Be sure to 'View All' Action items or…
Support - How to Unlock Your ICOTS Account to Login
There are 3 ways in which an ICOTS account can be 'locked.'  Please see the troubleshooting tips below to learn how to unlock your account.  NOTE:  ICOTS accounts are managed by State Administrators, not the ICAOS national office. Account…
Support - Active Compact Cases With Offense Details (Active Cases)
The Active Compact Cases with Offense Details report lists all active compact cases and their associated offense details in the receiving/sending state. Offense details include NCIC offense code, NCIC description and NCIC type. A compact case is…
Support - ICOTS Privacy Policy and User Agreement - On Demand Module
Description:The material presented in this module outlines the requirements of the Privacy Policy and User Agreement. Every user of ICOTS is required to read the policy and agree electronically to the user agreement when initially logging into ICOTS. The…
Support - Case Closure Notice Quick Reference Guide
A Case Closure Notice initiates closure of a compact case in accordance with Rule 4.112.  A Case Closure Notice notifies that the receiving state has ceased supervision/supervisory responsibilities for the supervised individual. Case Closure Reasons Early…
Support - Tolling (Active Cases)
  List of all active compact cases from the sending state that are in tolling status. A case with a tolling status no longer active (closed or withdrawn) will not appear on this report. The various charts and graphs breakdown the active cases by…
Support - Last Activity Transmitted
The Last Activity Report ensures regular communication when ICOTS cases are active.  The report lists the last transmitted compact activity on active incoming/outgoing cases. The dashboard can be filtered on supervision type, activity type, or receiving…
Support - ICOTS Security Features
User Security Questions When a user requests a password reset they must set 2 security questions. The answers to those security questions will be required the next time a user requests a password reset.   Users Inactive for More Than 90 Days State…
Support - FY22 Q2 (October 2021-December 2021): Retaking management
Background on Retaking Management Four prior ICOTS enhancements to the Offender Violation Report (2013, 2017, 2018 & 2021 @ costs of $250k+) provide tools for ICOTS users to manage mandatory retaking.    In addition, several administrative reports…
Support - Changing the Supervision End Date
The Supervision End Date serves as a Case Closure Notice Due date.   This date should ALWAYS be a future date for active cases.  Including 'tolled' cases.   From the offender’s profile, users can locate the change feature from the Compact Cases…
Support - State Council Resources
State Council Resources By statute, every Compact member state is required to establish a state council. This advisory body of state policy makers and experts exercise oversight and advocacy concerning operations and procedures of the Compact.…
Support - Passwords over 15 characters are accepted without an error message
Upon clicking the link in a password reset email, if an ICOTS user enters a new password using more than 15 characters, ICOTS does not show an error message, leading the user to believe they can log in immediately. Users will not be able to log in, as the…
Support - Transfer Reply Compliance Performance
The Transfer Reply report lists cases in which a transfer reply due date is within a specified date range. The transfer request sent date, transfer reply transmit date and days to transmit are included for each case. The dashboard can be filtered on…
Support - Editing Core Offender Demographics and Deleting Secondary Demographics
Editing core demographic data (i.e. name, race, gender, FBI Number) or deleting incorrect secondary demographic information (i.e. SSN, DOB, State ID) can only be done by a state admin from the supervising state of the offender.  (The supervising state is…
Support - Compact Office Functions
Frequently asked questions and answers regarding the function and role of compact office users in ICOTS. I am a compact office user and processing an incoming activity, I have an option to delegate to a supervisor or assign to a PO. What’s the difference…
Support - CRM Training Resources
This comprehensive article is designed specifically for National Office staff, providing a detailed guide on how to effectively utilize the new CRM (Customer Relationship Management) system. With our organization's transition to this advanced…
Support - Progress Report Details
The Progress Report Details provides detailed information submitted on a progress report and other data elements such as updates on supervision conditions, new arrest details and the receiving state’s recommendation. 
Support - ICOTS Help Points
There are two types of help points in ICOTS. The first is a small blue "hover-over" question mark icon. When a user hovers their cursor over the icon, a text bubble pops up on the screen with helpful information and links. The second kind of…
Support - FY22 Q1 (July 2021-September 2021): Offender management
What is Offender Management? Offender management administrative functions assure the Commission’s internal and external partners that the ICOTS data contains information that is accurate, valid, and reliable.  Per the ICOTS Privacy Policy, states must…
Support - Request for Reporting Instructions to Return to a Sending State
Returning to a Sending State occurs for 3 reasons: Transferee requests to return to the sending state Transferee was granted reporting instructions during transfer investigation and transfer is denied (no subsequent transfer will occur) Return in lieu of…
Support - Offender Violation Report Workflow
Offender Violation Report transmitted by a Receiving State Response to OVR due in 10 business days of receipt in Sending State Addendum to Offender Violation Report transmitted by the Receiving State If sent PRIOR to original response, workflow merges…
Support - Addendum to Response to Violation Report
Use the Addendum to Response to Violation Report for correspondence after submitting a Response to Violation Report in ICOTS. This ensures information consolidates to the official violation record in ICOTS.    DO NOT use Compact Action Requests to follow-…
Support - Addendum to Offender Violation Report
Use the Addendum to Offender Violation Report for correspondence after reporting behavior requiring retaking. This ensures information consolidates to the official violation record in ICOTS and requires the sending state to respond (e.g. respond with…
Support - Case Notes
Case notes generate emails when either a case has been reassigned (via manage caseload) as well as when a user enters case note (approved enhancement 2018.) When a user enters a case note, ICOTS notifies all users associated with the workflow on a case (…
The Road Home
The Interstate Commission for Adult Offender Supervision (ICAOS) in collaboration with the National Institute of Corrections (NIC) presents a documentary on Compact history and real-life stories of adults navigating through the Compact.   */
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