Compact Online Reference Encyclopedia (CORE)

Looking for information on a specific topic, training, rule, or process? Through one search here, you can find the information you need from ICAOS’ white papers, advisory opinions, bylaws, policies, Hearing Officer's Guide, training modules, rules, helpdesk articles and the bench book. All results are cross-referenced with links to make navigation easy and intuitive.

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Support - 2017 ABM Training
Who’s telling the story?  Details, Accuracy and Due Process! Presentation Latest Progress & Violation Report Stats Identifying issue:  Training & DCA Calls Supervision Documentation Overview Compact Office Review:  Ensuring Quality…
Support - 2016 DCA Training Institute
2016 DCA Training Institute  Cleveland, Ohio  Compact Office Role:  Presentation & Handout Discretionary Case Review/FY2015 Audit:  Presentation & Handout FY2015 Audit Results for Discretionary Cases ICOTS Reports:  In 2018, the ICOTS…
Support - 2020 DCA Empowerment Session
Support - 2018 DCA Training Institute
DCA Training Institute Presentation & Handout Painting the Supervision Picture Retaking required ‘Upon a request of the receiving state’ Warrant Tracking Dealing with Pending Charges & Revocable Behavior Probable Cause Hearing Requirements…
Support - Compact Online Reference Encyclopedia (CORE) - User Guide
What is CORE? CORE (Compact Online Reference Encyclopedia) is a search index that incorporates and cross-references all of the ICAOS Rules, Advisory Opinions, Bench Book, Bylaws, Hearing Officer's Guide, Administrative Policies, Helpdesk (Support)…
Support - ICAOS Dashboards Overview
Commissioners, Deputy Compact Administrators and other designated Compact Office staff can access more than 50 dashboards covering activity due dates, compliance performance, administrative oversight and compact activity history. Login with your ICAOS…
Support - ICAOS DCA Success Program
What is the DCA Success Program? The DCA Success Program provides coaching and training for new DCAs as well as provides assistance to DCAs needing to resolve compliance issues in their state. Objectives and goals for program: Employ a group mentoring…
Support - Login to Helpdesk Portal
To login to the portal you just need to use your ICAOS website username and password. Clicking the ‘Login’ link in the top right hand corner of the page on the helpdesk portal will take you to a screen that looks like the screenshot below. Once you enter…
Support - Update a Ticket
Update Ticket Via Email To update a ticket by email, you simply need to reply to the update notification you received. You’ll notice the section that says “In replies all text ABOVE this line is added to the ticket”. As long as your response is above that…
Support - Review Existing Tickets
Review Open and Pending Tickets You can review your open and pending tickets by clicking the ‘Check Your Existing Request’ tab at the top of the screen. A list of all your tickets that have not been solved or closed will be listed including your initial…
Support - Anatomy of a Ticket
When reviewing a list of tickets, clicking the name of the ticket will bring up it’s history and information. Ticket History The main part of the screen contains the ticket history with the original ticket description at the top. All comments and…
Support - Who Can Submit Tickets?
Only designated ICOTS contacts or DCAs in each compact office should submit tickets. End users need to contact their state compact offices for assistance. We need to keep the ticket submission process as streamlined as possible and with limited resources…
Support - Welcome to the ICOTS Helpdesk!
Search the ICAOS Support Site for training resources and information on ICOTS functionality and frequently asked questions. You can submit a ticket or check the status of your existing tickets by signing in with your ICAOS website username and password. 
Support - Helpdesk Overview
As of May 1, 2011 the ICAOS national office is the sole provider of ICOTS helpdesk support for state compact offices. Benefits for States There are several benefits states will experience from this transition to a national office-only ICOTS helpdesk. 1.…
Support - User Administration and System Access
Who uses ICOTS? Each member state determines and administers its users. For most states, users are: Line staff responsible for supervision of transferees Compact office staff responsible for review and compact compliance State administrators responsible…
Support - End User Training PowerPoint
PowerPoint presentation used to train ICOTS end users. Updated: 3/18/2022 The ICOTS End User Training PowerPoint presentation provides an overview of all major processes and functions used by an end-user such as initiating activities, managing workload…
Support - 8-2008i - Initiating Activities from the Offender Profile Screen
Training Bulletin 8-2008i explains how to initiate compact activities from within the offender profile screen. The “Assistance” screen, available from the Assistance Tab in ICOTS, is the most prominent and easily accessible screen for users to initiate…
Support - External Offender Application Form
Use the external offender application form when unable to download from ICOTS.  The external form is commonly used in institutions, remote sentencing or in other situations where non-ICOTS users assist in the transfer process.   Both English and Spanish…
Support - Accessing ICAOS OnDemand Training
  Create a Training Account or Log In Go to ICAOS OnDemand Page. Create a training account or log in with your credentials.   IMPORTANT!  As of February 5, 2024, learners no longer register or login to the ICAOS main website to access training.  Create a…
Support - 2024 Rule Amendment & New Resources Training
On September 20, 2023, the Commission approved a Rule Amendment to Rule 5.108(f) effective March 1, 2024.  Commissioners, Deputy Compact Administrators and Compact Staff are invited to join a training session to recap the justification and practical…
Support - Reviewing status of Transfer Request and Transfer Reply
View the demonstration of reviewing status of a Transfer Request and Transfer Reply from the Compact Cases activity table; this information is also viewable from the Action Items tab and Compact Workload
Support - Transfer Request Quick Reference Guide
A Transfer Request is required for every Compact transfer of supervision; see Rule 3.107. Be sure to VERIFY all information entered. See ICAOS’s Verification Tips Sheet. Required for All Transfers Intended departure date (manage date via the Profile…
Support - Transfer Verification Tips
Support - Primary Photo Requirements
  ICOTS Privacy Policy outlines requirements for primary photos. Note the photo standards are subject to audit.  See Section 15.0 D in the ICOTS Privacy Policy Participating agencies will make every reasonable effort to ensure that photographs of…
Support - Tour the Offender Profile Screen & Managing Demographics
  Tour the Offender Profile Screen Tour the Manage Demographics Screens
Support - Summary of ICOTS Activities
Support - FY24 DCA Dashboard Program-Violations & Retaking Management
The FY24 DCA Dashboard Program focuses on violations and retaking management.  The first session kicks off November 2023 with follow up sessions scheduled for Summer 2024. This year's program will focus on practices and reports highlighting: Best…
Support - 1-2023i Warrant Execution Management
Effective July 27, 2023 At Issue When the Warrant Status should be ‘Executed’ The ‘Warrant Status’ special status allows states to document and track compact compliant warrants when they are required for retaking and absconders.  The warrant special…
Support - New DCA Toolkit
In 2023, both the DCA Liaison and Training Committees approved a New DCA Toolkit for publication.  DCA Region Chairs will use this tool to introduce DCAs to their important role in the Commission and the various responsibilities of DCAs. New DCA Toolkit  
Support - Add Compact Office Closing Notice to ICAOS website
Commission members can add their office closures from the ICAOS home screen when logged in.  Simply click 'add closing' and follow instructions    
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