INSITE - What is Coming - What is Staying

What’s Changing

Multi-Factor Authentication Login – Secure login with added verification to protect system data.

Modernized Reports – Focus on pending activities for more timely, proactive information.

Simplified Dashboard – A cleaner, more intuitive starting point for case work.

System-Wide Announcements –Key updates displayed at sign-in to keep users informed.

CARs Moved to Communications – CAR-related messages centralized for easier access.

Pre-Transfer Questions – Guided prompts to help initiate the correct transfer activity.

Faster Record Management – States can process record changes without national office approval.

Updated Terminology – “Offender” replaced with “Supervised Individual.”

Paginated Search Results – Search results displayed across pages instead of a single limit.

What’s Staying the Same

Compact Activity Workflow – Core workflow steps (submit, return, forward, delegate, assign) remain unchanged.

User Management – Creating and editing user accounts will remain the same.

Manage Case Load – Case and activity reassignment follows the current process.

Profile Records – The Profile Record remains the central hub for case details, history, and updates.

Duplicate/Junk Record Management – Process remains the same, now handled directly by states.

Compact Workload Search – Search tools and filters remain consistent with current use. 

Email Notifications – Users will receive the notifications they are used to.