Compact Online Reference Encyclopedia (CORE)

Looking for information on a specific topic, training, rule, or process? Through one search here, you can find the information you need from ICAOS’ white papers, advisory opinions, bylaws, policies, Hearing Officer's Guide, training modules, rules, helpdesk articles and the bench book. All results are cross-referenced with links to make navigation easy and intuitive.

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Support - Search the Knowledge Base
One of the most useful parts of the new helpdesk portal is the knowledge base. It provides information on known issues and frequently asked questions in addition to training resources and quick tips. We’ve moved all of the articles from the old knowledge…
Support - Login to Helpdesk Portal
To login to the portal you just need to use your ICAOS website username and password. Clicking the ‘Login’ link in the top right hand corner of the page on the helpdesk portal will take you to a screen that looks like the screenshot below. Once you enter…
Support - Update a Ticket
Update Ticket Via Email To update a ticket by email, you simply need to reply to the update notification you received. You’ll notice the section that says “In replies all text ABOVE this line is added to the ticket”. As long as your response is above that…
Support - Review Existing Tickets
Review Open and Pending Tickets You can review your open and pending tickets by clicking the ‘Check Your Existing Request’ tab at the top of the screen. A list of all your tickets that have not been solved or closed will be listed including your initial…
Support - Anatomy of a Ticket
When reviewing a list of tickets, clicking the name of the ticket will bring up it’s history and information. Ticket History The main part of the screen contains the ticket history with the original ticket description at the top. All comments and…
Support - Who Can Submit Tickets?
Only designated ICOTS contacts or DCAs in each compact office should submit tickets. End users need to contact their state compact offices for assistance. We need to keep the ticket submission process as streamlined as possible and with limited resources…
Support - Welcome to the ICOTS Helpdesk!
Search the ICAOS Support Site for training resources and information on ICOTS functionality and frequently asked questions. You can submit a ticket or check the status of your existing tickets by signing in with your ICAOS website username and password. 
Support - Helpdesk Overview
As of May 1, 2011 the ICAOS national office is the sole provider of ICOTS helpdesk support for state compact offices. Benefits for States There are several benefits states will experience from this transition to a national office-only ICOTS helpdesk. 1.…
Support - ICOTS Training Modules
The ICOTS End User Training offers several topic based modules.  Visit the On-Demand training section of the ICAOS website to access the modules ICOTS 300 - ICAOS/ICOTS 300 Privacy Policy Training Prior to accessing ICOTS, users must be trained on ICAOS…
Support - Resetting security question answers or 'unlocking' an ICOTS account
ICOTS Users must answer security questions anytime they reset their password. When incorrect answers are provided, their account will be locked.  The lockout lasts 24 hours or until a state administrator manually resets their security questions.  Note: …
Support - With what web browsers are ICOTS, ICAOS Dashboards, and ICAOS On-Demand Trainings compatible?
  ICOTS Microsoft Edge Mozilla Firefox Google Chrome   ICAOS Dashboards Microsoft Edge Mozilla Firefox Google Chrome   ICAOS OnDemand Trainings The latest release of each of the latest two supported major versions of: Desktop browsers: Google Chrome…
Support - Reopening Closed Compact Cases
Receiving state compact office users can reopen a case any time that compact case’s status has the value CLOSED. Make sure the 'Show historical cases' box is checked and then click the "Reopen" button. Everyone associated with the case…
Support - Supervision End Dates
The Supervision End Dates report lists all active offenders in the receiving state with a supervision end date in the selected date range. An offender is considered active with an accepted transfer case with a transmitted notice of arrival in the…
Support - Rejected Cases Never Transferred (Data Management)
The Rejected Cases Never Transferred lists all current rejected compact cases where the offender never arrived in the receiving state. The dashboard includes information on state, offender ID, compact case number, offender name, sending state, receiving…
Support - Violation Summary Information
The Violation Summary provides violation data (e.g. violation type, recommendation, latest response, etc.) transmitted on a Violation Report Requiring Retaking within a selected date range.  It can provide historical impact of rule changes (specifically…
Support - In what time zone are the time stamps for ICOTS activities listed?
All times associated with compact activity histories are listed in the 24 hour format and based on Eastern Standard Time.
Support - Deactivating Users - Removing User Roles
As a state administrator, when deactivating a user account, unselect any user roles assigned to that account. Doing so will ensure that no activities or cases are inadvertantly assigned to the user and that the user will not show up in the drop down of…
Support - Can't Withdraw Notice of Departure or Notice of Arrival
Is there a way to withdraw a notice of departure? ICOTS doesn't show the withdraw button. The offender didn't leave and receiving state doesn't want to do the arrival notice. Some compact activities like departure notices and arrival…
Support - Withdrawing Cases and Individual Activities
The function to withdraw an entire case is separate from the function to withdraw an individual activity.  Both actions are completed from the Compact Cases Tab of the offender's profile.   Withdrawing Cases and Individual Activities Managed…
Support - 2022 Special Presentations (APAI, APPA, NAEO)
APPA Winter Institute February 2, 2022:  The Commission presented at the American Probation and Parole Association Winter Training Institute in Atlanta, Georgia. There, community supervision and judicial professionals learned how the Interstate Compact…
Support - Workflow for Email Notifications of Compact Activities
 
Support - Offenders Awaiting Retaking (Retaking)
The Offenders Awaiting Retaking report lists active cases in the receiving state with a violation report requiring retaking (mandatory) and availability marked as ‘Yes.’ It includes relevant transmission dates and information such as latest violation…
Support - Removing Cases From Workload
Cases are deleted from the system or moved to historical status in three ways: The supervisory authority, or location of the offender, determines whether the assigned user in the Sending State or Receiving State can initiate the removal.  Junk cases (…
Rule 3.110 - Travel Permits
(a) Notification of travel permits - The receiving state shall notify the sending state prior to the issuance of a travel permit for a supervised individual traveling to the sending state.  (b) This rule does not apply to supervised individuals who are…
On-Demand - ICAOS 204 Probable Cause Hearings-Rule 5.108
When possibly subject to revocation in the sending state for violations (excluding new convictions) committed in the receiving state, compact offenders are ENTITLED to a probable cause hearing near where the alleged violations occurred prior to retaking.…
Jail Officials Guide
This guide supports jail officials managing detention and disposition of individuals on interstate compact supervision. Topics addressed within the new guide include: Wh transfers through the Compact; How does a supervised individual apply for an…
Court Officials' Guide
This guide supports court professionals implementing the supervision of individuals transferring through the Compact. Topics addressed within the guide include: Who transfers through the Compact; How does a supervised individual apply for interstate…
Parole Officials' Guide
This guide offers parole officials useful information and practical insights for implementing the Compact. Topics addressed within the guide include: Who transfers through the Compact; When may an individual begin the transfer application; Why would a…
Investment Policy 02-2020
I. Purpose This policy provides a clear statement of the Commission’s investment objective and defines responsibilities for managing the Commission’s investments with target asset allocations, including permissible investments and diversification…
Support - Review/Assigning Actions Items (Supervisors & Compact Staff)
After completing and submitting an activity into workflow, the subsequent review and assigning actions should be completed via the Compact Workload or Action Items tab on the Offender's Profile screen. Be sure to 'View All' Action items or…
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