Compact Online Reference Encyclopedia (CORE)

Looking for information on a specific topic, training, rule, or process? Through one search here, you can find the information you need from ICAOS’ white papers, advisory opinions, bylaws, policies, Hearing Officer's Guide, training modules, rules, helpdesk articles and the bench book. All results are cross-referenced with links to make navigation easy and intuitive.

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Support - Changing the Supervision End Date
The Supervision End Date serves as a Case Closure Notice Due date.   This date should ALWAYS be a future date for active cases.  Including 'tolled' cases.   From the offender’s profile, users can locate the change feature from the Compact Cases…
Support - Passwords over 15 characters are accepted without an error message
Upon clicking the link in a password reset email, if an ICOTS user enters a new password using more than 15 characters, ICOTS does not show an error message, leading the user to believe they can log in immediately. Users will not be able to log in, as the…
Support - Transfer Reply Compliance Performance
The Transfer Reply report lists cases in which a transfer reply due date is within a specified date range. The transfer request sent date, transfer reply transmit date and days to transmit are included for each case. The dashboard can be filtered on…
Support - Editing Core Offender Demographics and Deleting Secondary Demographics
Editing core demographic data (i.e. name, race, gender, FBI Number) or deleting incorrect secondary demographic information (i.e. SSN, DOB, State ID) can only be done by a state admin from the supervising state of the offender.  (The supervising state is…
Support - Compact Office Functions
Frequently asked questions and answers regarding the function and role of compact office users in ICOTS. I am a compact office user and processing an incoming activity, I have an option to delegate to a supervisor or assign to a PO. What’s the difference…
Support - CRM Training Resources
This comprehensive article is designed specifically for National Office staff, providing a detailed guide on how to effectively utilize the new CRM (Customer Relationship Management) system. With our organization's transition to this advanced…
Support - Progress Report Details
The Progress Report Details provides detailed information submitted on a progress report and other data elements such as updates on supervision conditions, new arrest details and the receiving state’s recommendation. 
Support - ICOTS Help Points
There are two types of help points in ICOTS. The first is a small blue "hover-over" question mark icon. When a user hovers their cursor over the icon, a text bubble pops up on the screen with helpful information and links. The second kind of…
Support - FY22 Q1 (July 2021-September 2021): Offender management
What is Offender Management? Offender management administrative functions assure the Commission’s internal and external partners that the ICOTS data contains information that is accurate, valid, and reliable.  Per the ICOTS Privacy Policy, states must…
Support - Request for Reporting Instructions to Return to a Sending State
Returning to a Sending State occurs for 3 reasons: Transferee requests to return to the sending state Transferee was granted reporting instructions during transfer investigation and transfer is denied (no subsequent transfer will occur) Return in lieu of…
Support - ICOTS User (Data Management)
The ICOTS User report lists all ICOTS users with information on state, role, supervisor, supervisor email, active status, workflow status, created date and last login date. Charts give a breakdown of user accounts requiring attention, number of active…
Support - Login to Helpdesk Portal
To login to the portal you just need to use your ICAOS website username and password. Clicking the ‘Login’ link in the top right hand corner of the page on the helpdesk portal will take you to a screen that looks like the screenshot below. Once you enter…
Support - Update a Ticket
Update Ticket Via Email To update a ticket by email, you simply need to reply to the update notification you received. You’ll notice the section that says “In replies all text ABOVE this line is added to the ticket”. As long as your response is above that…
Support - Review Existing Tickets
Review Open and Pending Tickets You can review your open and pending tickets by clicking the ‘Check Your Existing Request’ tab at the top of the screen. A list of all your tickets that have not been solved or closed will be listed including your initial…
Support - Anatomy of a Ticket
When reviewing a list of tickets, clicking the name of the ticket will bring up it’s history and information. Ticket History The main part of the screen contains the ticket history with the original ticket description at the top. All comments and…
Support - Who Can Submit Tickets?
Only designated ICOTS contacts or DCAs in each compact office should submit tickets. End users need to contact their state compact offices for assistance. We need to keep the ticket submission process as streamlined as possible and with limited resources…
Support - Welcome to the ICOTS Helpdesk!
Search the ICAOS Support Site for training resources and information on ICOTS functionality and frequently asked questions. You can submit a ticket or check the status of your existing tickets by signing in with your ICAOS website username and password. 
Support - Helpdesk Overview
As of May 1, 2011 the ICAOS national office is the sole provider of ICOTS helpdesk support for state compact offices. Benefits for States There are several benefits states will experience from this transition to a national office-only ICOTS helpdesk. 1.…
Support - User Administration and System Access
Who uses ICOTS? Each member state determines and administers its users. For most states, users are: Line staff responsible for supervision of transferees Compact office staff responsible for review and compact compliance State administrators responsible…
Support - End User Training PowerPoint
PowerPoint presentation used to train ICOTS end users. Updated: 3/18/2022 The ICOTS End User Training PowerPoint presentation provides an overview of all major processes and functions used by an end-user such as initiating activities, managing workload…
Support - 8-2008i - Initiating Activities from the Offender Profile Screen
Training Bulletin 8-2008i explains how to initiate compact activities from within the offender profile screen. The “Assistance” screen, available from the Assistance Tab in ICOTS, is the most prominent and easily accessible screen for users to initiate…
Support - 6-2008i - Case Closure Replies
Training Bulletin 6-2008i explains why an ICOTS must complete a Case Closure Reply before a case is officially closed.    To prevent states from inadvertently or prematurely closing cases via the Case Closure Notice, a Case Closure Reply exists which…
Support - 5-2008i - Managing Expiration/Supervision End Dates
Only the user assigned an offender’s record in the sending state has the ability to change an offender’s supervision end date(s).  The date becomes an editable field only after a receiving state accepts a transfer.  Most commonly, supervision end date(s)…
Support - Request for Reporting Instructions Quick Reference Guide
Reporting Instructions provide permission for a supervised individual to proceed to a receiving state during the transfer investigation.  Not all transfers qualify for reporting instructions. Sending states determine whether a supervised individual…
Support - Arrival Notice after Departure Notice (Active Cases)
The Arrival Notice after Departure Notice lists cases with a Notice of Departure transmitted to the receiving state within the date range set for the filter "Date NOD Sent". The report can be filtered on supervision type, case status (active or…
Support - Managing Your OnDemand Achievements
Achievements Monitor your progress, view or download certificates by clicking on your profile.                      
Support - Continue Working With a Previously Uncompleted Process
If you start any of the following managed processes and you have reached the topic screen for that process but do not complete the process, you can do a Compact Workload - Pending Activity Only search to locate the uncompleted process listed as an Action…
Support - ICOTS User Roles Explained
State Administrator (See ICOTS Administration Section for more Information) Creates, deactivates, and establishes roles for users. Can add case notes to its state’s cases. Performs any and all functions available under the 'Administrators' Tab…
Support - DCA Training Institute
https://support.interstatecompact.org/hc/en-us/sections/360005905074-DC…
Support - Creating a New Case on Existing Profile
Register Interest creates a NEW Compact Case on an existing offender profile by an ICOTS user not associated with an active case on the offender’s profile.  Created a new case in error?  Simply click ‘Remove Interest’ to delete the case created in error…
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