Compact Online Reference Encyclopedia (CORE)

Looking for information on a specific topic, training, rule, or process? Through one search here, you can find the information you need from ICAOS’ white papers, advisory opinions, bylaws, policies, Hearing Officer's Guide, training modules, rules, helpdesk articles and the bench book. All results are cross-referenced with links to make navigation easy and intuitive.

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Support - Victim Notification Activities
The Victim Notification Activities report provides a tool for sending states to ensure they adhere to Rule 3.108-1 and other activities sent through ICOTS that may warrant victim notification in accordance with laws and procedures in a sending state. …
Support - User's Tab-Managing Profile and Preferences
The Users Tab provides a way for you to view and edit your user and workflow information. Note: Before you can begin the ICOTS process for the very first time you must first go to the Users tab and complete the My Profile information. This is only…
Support - 6-2008i - Case Closure Replies
Training Bulletin 6-2008i explains why an ICOTS must complete a Case Closure Reply before a case is officially closed.    To prevent states from inadvertently or prematurely closing cases via the Case Closure Notice, a Case Closure Reply exists which…
Support - Addendum to Offender Violation Report
Use the Addendum to Offender Violation Report for correspondence after reporting behavior requiring retaking. This ensures information consolidates to the official violation record in ICOTS and requires the sending state to respond (e.g. respond with…
Support - Can't Change Reason for Requesting Reporting Instructions
I created an RFRI based on a previously rejected RFRI, and ICOTS won't let me change the reason for requesting reporting instructions. When basing a new RFRI activity on a previously rejected RFRI, one section that cannot be changed is the "…
Support - Returning to a Sending State Reporting Instructions Quick Reference Guide
Return to a sending state during supervision is facilitated using return Reporting Instructions (See Rule 4.111.)  Be sure to VERIFY all information entered.  Reasons for Returning Reporting Instructions At the request of the supervised individual After…
Support - Junk Offender Records (Data Management)
The Junk Offender Records report lists all ICOTS offender records with either no associated compact cases or no transmitted compact activities on any associated compact cases. The dashboard includes information on state, offender ID, associated compact…
Support - Notice of Failure to Arrive
Upon selecting "Notice of Arrival" either from the Assistants tab or the offender profile, the user will be asked if the offender arrived in the receiving state. If the user selects "No", they will be directed to the Notice of Failure…
Support - Offenders Retaken, Then Re-Transferred (Retaking)
The Offenders Retaking then Retransferred report lists offenders to/from the sending state with prior cases closed by reason ‘retaken’ with a subsequent approved case transferred in ICOTS. This report serves as an analysis tool to determine whether…
Support - Creating a New Case on Existing Profile
Register Interest creates a NEW Compact Case on an existing offender profile by an ICOTS user not associated with an active case on the offender’s profile.  Created a new case in error?  Simply click ‘Remove Interest’ to delete the case created in error…
Support - Case Notes
Case notes generate emails when either a case has been reassigned (via manage caseload) as well as when a user enters case note (approved enhancement 2018.) When a user enters a case note, ICOTS notifies all users associated with the workflow on a case (…
Record Retention and Destruction 02-2009
I. Authority The Executive Committee is vested with the power to adopt a policy on behalf of the Interstate Commission during periods when the Interstate Commission is not in session. The Executive Committee oversees the day-to-day activities managed by…
Support - Search the Knowledge Base
One of the most useful parts of the new helpdesk portal is the knowledge base. It provides information on known issues and frequently asked questions in addition to training resources and quick tips. We’ve moved all of the articles from the old knowledge…
Support - Updating Primary Address
The Supervising User can update the primary address in ICOTS at anytime via the Offender's Profile.  If you need to update the primary address and are not listed as the supervising user, the designation will need to be reassigned.  If the supervising…
Support - Login to Helpdesk Portal
To login to the portal you just need to use your ICAOS website username and password. Clicking the ‘Login’ link in the top right hand corner of the page on the helpdesk portal will take you to a screen that looks like the screenshot below. Once you enter…
Support - Possible Duplicate Offender (Data Management)
The Possible Duplicate Offender report lists ICOTS offenders who have been identified as possible duplicate records based on matches with first name, last name and date of birth or social security number. Also includes an indicator for whether there…
Support - Password Reset Link Doesn't Work in Email
I received the password reset email after requesting it from ICOTS, but the link received does not work. Nothing happens when I clock on it or it loads a page that gives me an error. What's the problem? This usually only happens if the user's…
Support - Compact Action Request
Compact Action Request Workflow Link CARs to Compact Activities Users must select a CAR specialization or link it to a specific compact activity.  If the user selects "Link to Compact Activity", another drop down appears listing the available…
Support - Compact Office Functions
Frequently asked questions and answers regarding the function and role of compact office users in ICOTS. I am a compact office user and processing an incoming activity, I have an option to delegate to a supervisor or assign to a PO. What’s the difference…
Support - Unable to submit Case Closure Notice when Primary Address is Blank (returning offender after bad Move or Merge)
Anytime a receiving state user is unable to create a case closure due to a 'lack of a primary address' identify the supervising state and request an address be entered into the offender's profile.  This action will resolve the error. See…
Support - Anatomy of a Ticket
When reviewing a list of tickets, clicking the name of the ticket will bring up it’s history and information. Ticket History The main part of the screen contains the ticket history with the original ticket description at the top. All comments and…
Support - ICAOS Website Accounts
As of February 2, 2024, ICAOS website accounts not associated with the ICAOS directory have been purged.  All Commissioners, DCAs and designated compact staff accounts remain active.      The national office retains each state's ICOTS administrator…
Support - Inherit Direct Reports
A "Direct Reports" section exists in both the "Users" tab and "Edit User Account" profile. Under the "Users" tab, Direct Reports shows all the POs currently reporting to the logged in supervisor, along with the PO…
Support - Offender Search Screen
Offender Search Screen Users can search by ICOTS Case or Offender number as well as by using demographic information.  Using more identifiers in a demographic search, provides more accurate results. Identifiers should include the DOB (all known,) FBI…
Support - Rejected Cases Withdraw versus Close
To allow for additional activities or requests, rejections to transfer requests and/or denial of reporting instructions do not deactivate cases. The sending state must withdraw the case from the offender profile screen to remove the cases from the active…
Support - Error Logging In After Successful Password Reset
Find out why login and password errors are typically associated with internet browser settings. I receive an error logging into ICOTS after I successfully reset my password. What am I doing wrong? There are two likely causes of this issue: 1.) The users…
Support - ICAOS Rules Training Presentations & Resources
The Rules Training PowerPoint provides comprehensive information on the interstate compact in the various areas noted below.    Overview of the Compact Eligibility for Transfer Transfer Process/Investigation Supervision in the Receiving State/Closing a…
Support - Reacting to Out of State Subpoenas
  The Compact Rules: Do not impose a legal obligation for states to comply with out of state subpoenas Cannot prevent out of state subpoenas However, the Commission addressed the issue in a White Paper - Legal Implications of the Interstate Compact…
Support - FY25 State Assessment on Retaking and Retransferring
See Assessment Announcement sent May 7, 2024 Background In 2011 and 2017, the Commission explored the feasibility of incorporating effective classification criteria such as risk and need assessments, responsivity, and professional discretion into the…
Support - Discretionary Retaking Activity
The Discretionary Retaking activity communicates the Sending State’s intent to Retake under Rule 5.101 (b) ‘retake an offender via warrant’  Returns invoked under Rule 5.101 (a) use return reporting instructions. Activity Workflow The Discretionary…
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