Compact Online Reference Encyclopedia (CORE)

Looking for information on a specific topic, training, rule, or process? Through one search here, you can find the information you need from ICAOS’ white papers, advisory opinions, bylaws, policies, Hearing Officer's Guide, training modules, rules, helpdesk articles and the bench book. All results are cross-referenced with links to make navigation easy and intuitive.

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Support - Password Reset Link Doesn't Work in Email
I received the password reset email after requesting it from ICOTS, but the link received does not work. Nothing happens when I clock on it or it loads a page that gives me an error. What's the problem? This usually only happens if the user's…
Support - Can't Merge Two Compact Cases Under The Same Offender
I have an offender with two compact cases. One has the approved RFRI-Reply and the other has the approved TREP. Can I merge these two compact cases? Compact cases themselves cannot be merged together. Only offender profiles can be merged. Compact cases…
Support - ICOTS User Agreement and Privacy Policy
The Privacy Policy available for review is posted on the ICAOS website. The Electronic End User Agreement requires users to acknowledge they have read and agree to the ICOTS Privacy Policy.  States are still responsible for training on ICAOS Rules, ICOTS…
Support - Active Compact Cases (Active Cases)
The Active Compact Cases dashboard lists all active compact cases in the receiving state (incoming) or sending state (outgoing). A compact case is considered 'active' after an acceptance and a transmitted successful notice of arrival in the…
Support - ICOTS End User Training - On Demand Modules
The ICOTS End User Training has recently been redesigned to offer several topic based modules.  Visit the Ondemand training section of the ICAOS website to access the modules ICOTS 301-Introduction to ICOTS explains basic ICOTS functionality including…
Support - Returning to a Sending State Reporting Instructions Quick Reference Guide
Return to a sending state during supervision is facilitated using return Reporting Instructions (See Rule 4.111.)  Be sure to VERIFY all information entered.  Reasons for Returning Reporting Instructions At the request of the supervised individual After…
Support - Transfer Reply Training Scenario
View the demonstration of the Transfer Reply
Support - ICOTS Tools
Comment Fields Character limits on all comment fields are 1024 characters. Attachments –The description can serve as the attachment –If you upload a document you MUST enter a description –Attachments are limited to 3MB Symbols  
Support - Preventing Duplicates
Despite multiple enhancements aimed to reduce the number of duplicate and junk records, the creation of duplicates and junk by ICOTS users remains an issue.  Duplicate/junk offenders cause confusion, invalidate data, and waste valuable time and resources…
Support - FY22 Q3 (January 2022-March 2022): No transmitted activities; rejected case clean up (withdraw/close)
What is Case & Offender Management? Administrative functions for case and offender management assure the Commission’s internal and external partners that the ICOTS data contains information that is accurate, valid, and reliable.  Per the ICOTS…
Support - Compact Action Requests Transmitted
The Compact Action Requests Transmitted lists Compact Action Requests transmitted within a selected date range.  These reports can assist states in identifying cases in need of a requested Progress Report, Compact Action Requests in need of a reply (or…
Support - Expunge Compact Case
Expunging a case is different than deleting a duplicate offender record in ICOTS. A delete, merge, or move case request is the appropriate action when dealing with duplicate offenders. An expungement requires a copy of a court order to be approved.  The…
Support - Trouble Logging in or Viewing ICAOS Dashboards?
If you experience issues logging into or viewing the ICAOS Dashboards, this is most likely caused by temporary internet files cached in your web browser interfering with the Single Sign-On API. Follow the steps below to delete temporary internet files in…
Support - Interested Agency Training (Judges, Jail Administrators & Parole Board Members)
Interstate Compact training results in better supervision management and increased public safety. Every jurisdiction, including courts, parole boards and community corrections are subject to the Interstate Compact for Adult Offender Supervision’s rules.…
Support - RFRI-Reply Compliance Performance
The RFRI Reply report lists cases in which an RFRI transmission date is within the specified date range. The RFRI sent date, RFRI reply transmit date and business days to transmit are included for each case. The report can be filtered on supervision type…
Support - Review/Assigning Actions Items (Supervisors & Compact Staff)
After completing and submitting an activity into workflow, the subsequent review and assigning actions should be completed via the Compact Workload or Action Items tab on the Offender's Profile screen. Be sure to 'View All' Action items or…
Support - How to Unlock Your ICOTS Account to Login
There are 3 ways in which an ICOTS account can be 'locked.'  Please see the troubleshooting tips below to learn how to unlock your account.  NOTE:  ICOTS accounts are managed by State Administrators, not the ICAOS national office. Account…
Support - Can't Submit CAR On a Compact Case
I get an error when trying to create a compact action request for a case from both the Assistants tab and the Offender Profile. Compact action requests can only be sent on cases in which a sending and receiving state user has been assigned. The sending…
Support - Microsoft 365 Training Resources
Training Videos https://support.microsoft.com/en-us/training Quick Starts https://support.microsoft.com/en-us/office/microsoft-365-quick-starts-2… Microsoft 365 Help & Learn - https://support.microsoft.com/en-us/microsoft-365 Training Videos -…
Support - Junk Offender Records (Data Management)
The Junk Offender Records report lists all ICOTS offender records with either no associated compact cases or no transmitted compact activities on any associated compact cases. The dashboard includes information on state, offender ID, associated compact…
Support - Transmitted Activities
Transmitted Activities lists all compact activities on incoming cases transmitted within a selected date range.  The report provides statistics and data for export and filter by special status (e.g. sex offenders), date range and activity. It also…
Support - Managing Compact Office Emails, ICOTS PDFs & Public Web Portal Information
Edit Compact Office Administrator Function Available to state administrators, 'Edit Compact Office' (available to state administrators) allows for edits to compact office contact information and to change the Compact Office Designee which…
Support - What do these ICOTS acronyms mean?
Sometimes in newsletters and helpdesk tickets, certain ICOTS terms are referenced with an acronym. Here is a list of what those acronyms mean: ARVR - Addendum to Response to Violation Report AVR - Addendum to Violation Report CAR - Compact Action Request…
Support - Can't Change Reason for Requesting Reporting Instructions
I created an RFRI based on a previously rejected RFRI, and ICOTS won't let me change the reason for requesting reporting instructions. When basing a new RFRI activity on a previously rejected RFRI, one section that cannot be changed is the "…
Support - Modify Offense Information After Submitting a Transfer Request
Once submitted, the offense details on a Transfer Request or Request for Reporting Instructions (case information and NCIC information) cannot be modified.  A new request submitted under a new case number allows a user to correct the information.  As a…
Support - Victim Notification Activities
The Victim Notification Activities report provides a tool for sending states to ensure they adhere to Rule 3.108-1 and other activities sent through ICOTS that may warrant victim notification in accordance with laws and procedures in a sending state. …
Support - Notice of Departures & Arrivals
Upon transmission of a Departure Notice, the assigned user responsible for indicating arrival of the offender in the other state receives an email establishing a 'due date' for submission of a Notice of Arrival.  The 'due date' is the…
Support - Possible Duplicate Offender (Data Management)
The Possible Duplicate Offender report lists ICOTS offenders who have been identified as possible duplicate records based on matches with first name, last name and date of birth or social security number. Also includes an indicator for whether there…
Support - ICOTS Training Modules
The ICOTS End User Training offers several topic based modules.  Visit the On-Demand training section of the ICAOS website to access the modules ICOTS 300 - ICAOS/ICOTS 300 Privacy Policy Training Prior to accessing ICOTS, users must be trained on ICAOS…
Support - Resetting security question answers or 'unlocking' an ICOTS account
ICOTS Users must answer security questions anytime they reset their password. When incorrect answers are provided, their account will be locked.  The lockout lasts 24 hours or until a state administrator manually resets their security questions.  Note: …
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