Compact Online Reference Encyclopedia (CORE)

Looking for information on a specific topic, training, rule, or process? Through one search here, you can find the information you need from ICAOS’ white papers, advisory opinions, bylaws, policies, Hearing Officer's Guide, training modules, rules, helpdesk articles and the bench book. All results are cross-referenced with links to make navigation easy and intuitive.

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Support - ICOTS Security Update 8/22/18 - Web Browsers Need TLS 1.1+ Support
Please see the notice below from Appriss regarding security standards for accessing ICOTS goes into production on Wednesday, August 22, 2018. This may affect some of your web browsers with TLS 1.0 or lower. Included in the notice are links to manually…
Support - Holidays considered for compliance
The following holidays are not considered Business Days when calculating compliance on the ICAOS Dashboards.   Please note, Due Dates listed on the Compact Workload within ICOTS do not always consider holidays so for official compliance measures, be sure…
Support - Code Release 33.7.0 - ICOTS Enhancements 6/27/18
On Wednesday, June 27, 2018 two new enhancements were launched in ICOTS. One enhancement adds completely new functionality to ICOTS, while the other provides improved user experience.  This is the eighth and final enhancement release to take place during…
Support - Code Release 33.6.0 - ICOTS Enhancement 5/16/18
On Wednesday, May 16, 2018 one new enhancement was launched in ICOTS. This is the seventh of several enhancement releases to take place during FY 2018. The description of the change is as follows: 1.) Prevent two people from working on the same activity…
Support - Sign up for ICOTS service notifications
Appriss Safety is happy to introduce its new Event Communication System (ECS), designed to inform our customers of any operational events affecting our products. Through the ECS website, customers are encouraged to subscribe to automatic updates. During…
Support - Code Release 33.5.0 - ICOTS Enhancements 4/25/18
On Wednesday, April 25, 2018 three new enhancements will be launched in ICOTS. One enhancement adds completely new functionality to ICOTS, while the other two provide an improved user experience.  This is the sixth of several enhancement releases to take…
Support - 2021 Rule Amendments & ICOTS Enhancements
On September 29, 2021, the Commission approved several Rule Amendments and ICOTS enhancements to be implemented on April 1, 2022.  ICOTS Enhancements supplementing these rules launch June 1, 2022.  Details can be accessed on the ABM archive page.…
Support - Workflow for Email Notifications of Compact Activities
 
Support - Preventing Duplicates
Despite multiple enhancements aimed to reduce the number of duplicate and junk records, the creation of duplicates and junk by ICOTS users remains an issue.  Duplicate/junk offenders cause confusion, invalidate data, and waste valuable time and resources…
Support - Troubleshooting for ICOTS Email Notifications
When an ICOTS user is not receiving emails, there are 3 common causes: Account is not set up correct (e.g. Ensure email address contains no typos and is all lowercase) Internal email server (on user end) quarantined the email (commonly because the emails…
Support - Accessing ICAOS OnDemand Training
  Login to the ICAOS Website to access the ICAOS/ICOTS OnDemand Training.  The OnDemand modules are located within the 'Resources' menu as well as in CORE. Login Assistance Click here for assistance in creating an ICAOS website account or…
Support - Code Release 37.0 - ICOTS Enhancements 4/28/21
On Wednesday, April 28, 2021 Appriss pushed the new code for six new ICOTS enhancements to production. The six enhancements cover changes to email notifications, compact action requests, and the retaking requirement. Rejected Case Notifications 1.1 Update…
Support - FY22 Q1 (July 2021-September 2021): Offender management
What is Offender Management? Offender management administrative functions assure the Commission’s internal and external partners that the ICOTS data contains information that is accurate, valid, and reliable.  Per the ICOTS Privacy Policy, states must…
Support - Can't Merge Two Compact Cases Under The Same Offender
I have an offender with two compact cases. One has the approved RFRI-Reply and the other has the approved TREP. Can I merge these two compact cases? Compact cases themselves cannot be merged together. Only offender profiles can be merged. Compact cases…
Support - Can't Submit CAR On a Compact Case
I get an error when trying to create a compact action request for a case from both the Assistants tab and the Offender Profile. Compact action requests can only be sent on cases in which a sending and receiving state user has been assigned. The sending…
Support - Can't Withdraw Notice of Departure or Notice of Arrival
Is there a way to withdraw a notice of departure? ICOTS doesn't show the withdraw button. The offender didn't leave and receiving state doesn't want to do the arrival notice. Some compact activities like departure notices and arrival…
Support - Receiving State Can't Submit Case Closure and Primary Residence is Blank
A notice of arrival has been submitted on this case, but the receiving state says they can't submit a case closure notice and the offender profile shows the residence as blank (lack of primary address). Your issue is related to the wrong supervising…
Support - Pending Activity Shows up Under Action Items on Closed Case
There is a pending activity showing up under the action items tab for an offender, but the case it's associated with is closed. It turns out ICOTS is actually working as designed. The action items are left pending when a case is closed so that they…
Support - Can't Change Reason for Requesting Reporting Instructions
I created an RFRI based on a previously rejected RFRI, and ICOTS won't let me change the reason for requesting reporting instructions. When basing a new RFRI activity on a previously rejected RFRI, one section that cannot be changed is the "…
Support - Editing Core Offender Demographics and Deleting Secondary Demographics
Editing core demographic data (i.e. name, race, gender, FBI Number) or deleting incorrect secondary demographic information (i.e. SSN, DOB, State ID) can only be done by a state admin from the supervising state of the offender.  (The supervising state is…
Support - Modify Offense Information After Submitting a Transfer Request
Once submitted, the offense details on a Transfer Request or Request for Reporting Instructions (case information and NCIC information) cannot be modified.  A new request submitted under a new case number allows a user to correct the information.  As a…
Support - Reopening Closed Compact Cases
Receiving state compact office users can reopen a case any time that compact case’s status has the value CLOSED. Make sure the 'Show historical cases' box is checked and then click the "Reopen" button. Everyone associated with the case…
Support - Tracking Known Issues
Known Issues We now track all outstanding ICOTS problems in the Known Issues section of the knowledge base. Any tickets that turn out to be new or outstanding issues in ICOTS will be assigned to a problem number and documented here. Any updates on these…
Support - Search the Knowledge Base
One of the most useful parts of the new helpdesk portal is the knowledge base. It provides information on known issues and frequently asked questions in addition to training resources and quick tips. We’ve moved all of the articles from the old knowledge…
Support - Login to Helpdesk Portal
To login to the portal you just need to use your ICAOS website username and password. Clicking the ‘Login’ link in the top right hand corner of the page on the helpdesk portal will take you to a screen that looks like the screenshot below. Once you enter…
Support - Update a Ticket
Update Ticket Via Email To update a ticket by email, you simply need to reply to the update notification you received. You’ll notice the section that says “In replies all text ABOVE this line is added to the ticket”. As long as your response is above that…
Support - Review Existing Tickets
Review Open and Pending Tickets You can review your open and pending tickets by clicking the ‘Check Your Existing Request’ tab at the top of the screen. A list of all your tickets that have not been solved or closed will be listed including your initial…
Support - Anatomy of a Ticket
When reviewing a list of tickets, clicking the name of the ticket will bring up it’s history and information. Ticket History The main part of the screen contains the ticket history with the original ticket description at the top. All comments and…
Support - Who Can Submit Tickets?
Only designated ICOTS contacts or DCAs in each compact office should submit tickets. End users need to contact their state compact offices for assistance. We need to keep the ticket submission process as streamlined as possible and with limited resources…
Support - Welcome to the ICOTS Helpdesk!
Search the ICAOS Support Site for training resources and information on ICOTS functionality and frequently asked questions. You can submit a ticket or check the status of your existing tickets by signing in with your ICAOS website username and password. 
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