Compact Online Reference Encyclopedia (CORE)

Looking for information on a specific topic, training, rule, or process? Through one search here, you can find the information you need from ICAOS’ white papers, advisory opinions, bylaws, policies, Hearing Officer's Guide, training modules, rules, helpdesk articles and the bench book. All results are cross-referenced with links to make navigation easy and intuitive.

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Support - 2023 Special Presentations (APAI, APPA)
The Future of ICAOS, The Next 20 Years On January 24th, the Commission presented at the American Probation and Parole Association Winter Training Institute in Columbus, Ohio. There, community supervision and judicial professionals learned the general…
Support - Troubleshooting for ICOTS Email Notifications
When an ICOTS user is not receiving emails, there are 3 common causes: Account is not set up correct (e.g. Ensure email address contains no typos and is all lowercase) Internal email server (on user end) quarantined the email (commonly because the emails…
Support - ICAOS Practice Guide: Electronic Signatures
  Electronic signatures have become a convenient and efficient way to sign documents and are legally recognized in every state and US territory. However, the acceptance of an electronic signature may vary depending on the context, the parties involved,…
Support - Unable to submit Case Closure Notice when Primary Address is Blank (returning offender after bad Move or Merge)
Anytime a receiving state user is unable to create a case closure due to a 'lack of a primary address' identify the supervising state and request an address be entered into the offender's profile.  This action will resolve the error. See…
Support - 2017 ABM Training
Who’s telling the story?  Details, Accuracy and Due Process! Presentation Latest Progress & Violation Report Stats Identifying issue:  Training & DCA Calls Supervision Documentation Overview Compact Office Review:  Ensuring Quality…
Support - 2020 DCA Empowerment Session
Support - ICAOS Dashboards Overview
Commissioners, Deputy Compact Administrators and other designated Compact Office staff can access more than 50 dashboards covering activity due dates, compliance performance, administrative oversight and compact activity history. Login with your ICAOS…
Support - ICAOS DCA Success Program
What is the DCA Success Program? The DCA Success Program provides coaching and training for new DCAs as well as provides assistance to DCAs needing to resolve compliance issues in their state. Objectives and goals for program: Employ a group mentoring…
Support - FY22 Q4 (April 2022-June 2022): User clean up (remove roles, deactivate after 12 months, etc.)
What is User Administration? With an average of 30,000 active ICOTS users at any given time, each state is responsible for user administration and user ICOTS training.  In FY2019, the Commission conducted an audit to ensure states have adopted and…
Support - Data Management of ICOTS-Dynamic PDF's Explained
ICOTS is a tool used to process Interstate Compact business, track offender movement and facilitate communication between states on Compact cases. ICOTS is not designed to replace a state’s offender or case management system. Once submitted, ALL data is…
Support - Can't Submit CAR On a Compact Case
I get an error when trying to create a compact action request for a case from both the Assistants tab and the Offender Profile. Compact action requests can only be sent on cases in which a sending and receiving state user has been assigned. The sending…
Support - Microsoft 365 Training Resources
Training Videos https://support.microsoft.com/en-us/training Quick Starts https://support.microsoft.com/en-us/office/microsoft-365-quick-starts-2… Microsoft 365 Help & Learn - https://support.microsoft.com/en-us/microsoft-365 Training Videos -…
Support - 8-2008i - Initiating Activities from the Offender Profile Screen
Training Bulletin 8-2008i explains how to initiate compact activities from within the offender profile screen. The “Assistance” screen, available from the Assistance Tab in ICOTS, is the most prominent and easily accessible screen for users to initiate…
Support - 5-2008i - Managing Expiration/Supervision End Dates
Only the user assigned an offender’s record in the sending state has the ability to change an offender’s supervision end date(s).  The date becomes an editable field only after a receiving state accepts a transfer.  Most commonly, supervision end date(s)…
Support - Request for Reporting Instructions Quick Reference Guide
Reporting Instructions provide permission for a supervised individual to proceed to a receiving state during the transfer investigation.  Not all transfers qualify for reporting instructions. Sending states determine whether a supervised individual…
Support - Arrival Notice after Departure Notice (Active Cases)
The Arrival Notice after Departure Notice lists cases with a Notice of Departure transmitted to the receiving state within the date range set for the filter "Date NOD Sent". The report can be filtered on supervision type, case status (active or…
Support - Continue Working With a Previously Uncompleted Process
If you start any of the following managed processes and you have reached the topic screen for that process but do not complete the process, you can do a Compact Workload - Pending Activity Only search to locate the uncompleted process listed as an Action…
Support - DCA Training Institute
https://support.interstatecompact.org/hc/en-us/sections/360005905074-DC…
Support - Creating a New Case on Existing Profile
Register Interest creates a NEW Compact Case on an existing offender profile by an ICOTS user not associated with an active case on the offender’s profile.  Created a new case in error?  Simply click ‘Remove Interest’ to delete the case created in error…
Support - Workflow for Email Notifications of Compact Activities
 
Support - Dashboard Training & Demonstrations Available
ICAOS Dashboards Overview & Explanations ICAOS Dashboard Training Demos DCA Dashboard Training  
Support - Eligibility Worksheet
           
Support - Case Closure Compliance Performance
The case closure compliance report provides a list of cases in which a case closure notice was due within the specified date range. The case closure due date, case closure transmit date and days overdue are included for each case. Reports can be filtered…
Support - Assigning, Delegating & Reassigning
Assigning - this process occurs when the responsibility for a Compact Activity or Case is designated to a PO from either a Supervisor or a Compact Office User. Reassigning - this process occurs when the responsibility for a Compact Activity or Case is…
Support - Case shows needing Notice of Departure incorrectly on ICOTS report
I have a case that shows up on the 'Cases in Need of Departure Notice' report in ICOTS, but the approved reporting instructions were withdrawn. How can I get this case removed? This is one of several known issues with the 'Cases in Need of…
Support - Merge, Move and Delete Case Requests
Before taking any action, be sure to review records!!! MERGE Ensure ALL cases are historical (withdrawn or closed) before initiating a merge.  When approving a merge request, review the record and disapprove if a new active case is created while the merge…
Support - State LMS Managers
Commissioners, DCAs and designated compact office staff may request state manager access to the ICAOS OnDemand site by submitting a helpdesk ticket.  This role will enable you to search for learners and confirm their accomplishments in the Learning…
Support - Search the Knowledge Base
One of the most useful parts of the new helpdesk portal is the knowledge base. It provides information on known issues and frequently asked questions in addition to training resources and quick tips. We’ve moved all of the articles from the old knowledge…
Support - Login to Helpdesk Portal
To login to the portal you just need to use your ICAOS website username and password. Clicking the ‘Login’ link in the top right hand corner of the page on the helpdesk portal will take you to a screen that looks like the screenshot below. Once you enter…
Support - Update a Ticket
Update Ticket Via Email To update a ticket by email, you simply need to reply to the update notification you received. You’ll notice the section that says “In replies all text ABOVE this line is added to the ticket”. As long as your response is above that…
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