Compact Online Reference Encyclopedia (CORE)

Looking for information on a specific topic, training, rule, or process? Through one search here, you can find the information you need from ICAOS’ white papers, advisory opinions, bylaws, policies, Hearing Officer's Guide, training modules, rules, helpdesk articles and the bench book. All results are cross-referenced with links to make navigation easy and intuitive.

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Support - Active Compact Cases With Offense Details (Active Cases)
The Active Compact Cases with Offense Details report lists all active compact cases and their associated offense details in the receiving/sending state. Offense details include NCIC offense code, NCIC description and NCIC type. A compact case is…
Support - ICOTS Privacy Policy and User Agreement - On Demand Module
Description:The material presented in this module outlines the requirements of the Privacy Policy and User Agreement. Every user of ICOTS is required to read the policy and agree electronically to the user agreement when initially logging into ICOTS. The…
Support - Case Closure Notice Quick Reference Guide
A Case Closure Notice initiates closure of a compact case in accordance with Rule 4.112.  A Case Closure Notice notifies that the receiving state has ceased supervision/supervisory responsibilities for the supervised individual. Case Closure Reasons Early…
Support - Tolling (Active Cases)
  List of all active compact cases from the sending state that are in tolling status. A case with a tolling status no longer active (closed or withdrawn) will not appear on this report. The various charts and graphs breakdown the active cases by…
Support - Last Activity Transmitted
The Last Activity Report ensures regular communication when ICOTS cases are active.  The report lists the last transmitted compact activity on active incoming/outgoing cases. The dashboard can be filtered on supervision type, activity type, or receiving…
Support - ICOTS Security Features
User Security Questions When a user requests a password reset they must set 2 security questions. The answers to those security questions will be required the next time a user requests a password reset.   Users Inactive for More Than 90 Days State…
Support - FY22 Q2 (October 2021-December 2021): Retaking management
Background on Retaking Management Four prior ICOTS enhancements to the Offender Violation Report (2013, 2017, 2018 & 2021 @ costs of $250k+) provide tools for ICOTS users to manage mandatory retaking.    In addition, several administrative reports…
Support - Changing the Supervision End Date
The Supervision End Date serves as a Case Closure Notice Due date.   This date should ALWAYS be a future date for active cases.  Including 'tolled' cases.   From the offender’s profile, users can locate the change feature from the Compact Cases…
Support - State Council Resources
State Council Resources By statute, every Compact member state is required to establish a state council. This advisory body of state policy makers and experts exercise oversight and advocacy concerning operations and procedures of the Compact.…
Support - Passwords over 15 characters are accepted without an error message
Upon clicking the link in a password reset email, if an ICOTS user enters a new password using more than 15 characters, ICOTS does not show an error message, leading the user to believe they can log in immediately. Users will not be able to log in, as the…
Support - Transfer Reply Compliance Performance
The Transfer Reply report lists cases in which a transfer reply due date is within a specified date range. The transfer request sent date, transfer reply transmit date and days to transmit are included for each case. The dashboard can be filtered on…
Support - Editing Core Offender Demographics and Deleting Secondary Demographics
Editing core demographic data (i.e. name, race, gender, FBI Number) or deleting incorrect secondary demographic information (i.e. SSN, DOB, State ID) can only be done by a state admin from the supervising state of the offender.  (The supervising state is…
Support - CRM Training Resources
This comprehensive article is designed specifically for National Office staff, providing a detailed guide on how to effectively utilize the new CRM (Customer Relationship Management) system. With our organization's transition to this advanced…
Support - Progress Report Details
The Progress Report Details provides detailed information submitted on a progress report and other data elements such as updates on supervision conditions, new arrest details and the receiving state’s recommendation. 
Support - ICOTS Help Points
There are two types of help points in ICOTS. The first is a small blue "hover-over" question mark icon. When a user hovers their cursor over the icon, a text bubble pops up on the screen with helpful information and links. The second kind of…
Support - FY22 Q1 (July 2021-September 2021): Offender management
What is Offender Management? Offender management administrative functions assure the Commission’s internal and external partners that the ICOTS data contains information that is accurate, valid, and reliable.  Per the ICOTS Privacy Policy, states must…
Support - Request for Reporting Instructions to Return to a Sending State
Returning to a Sending State occurs for 3 reasons: Transferee requests to return to the sending state Transferee was granted reporting instructions during transfer investigation and transfer is denied (no subsequent transfer will occur) Return in lieu of…
Support - ICOTS User (Data Management)
The ICOTS User report lists all ICOTS users with information on state, role, supervisor, supervisor email, active status, workflow status, created date and last login date. Charts give a breakdown of user accounts requiring attention, number of active…
Support - Violation Response Compliance Performance
Description: This report lists cases in which a violation response was due within a specified date range. The violation report sent date, violation response transmit date and days to transmit are included for each case. The dashboard can be filtered on…
Support - Can't Submit CAR On a Compact Case
I get an error when trying to create a compact action request for a case from both the Assistants tab and the Offender Profile. Compact action requests can only be sent on cases in which a sending and receiving state user has been assigned. The sending…
Support - Microsoft 365 Training Resources
Training Videos https://support.microsoft.com/en-us/training Quick Starts https://support.microsoft.com/en-us/office/microsoft-365-quick-starts-2… Microsoft 365 Help & Learn - https://support.microsoft.com/en-us/microsoft-365 Training Videos -…
Support - End User Training PowerPoint
PowerPoint presentation used to train ICOTS end users. Updated: 3/18/2022 The ICOTS End User Training PowerPoint presentation provides an overview of all major processes and functions used by an end-user such as initiating activities, managing workload…
Support - 8-2008i - Initiating Activities from the Offender Profile Screen
Training Bulletin 8-2008i explains how to initiate compact activities from within the offender profile screen. The “Assistance” screen, available from the Assistance Tab in ICOTS, is the most prominent and easily accessible screen for users to initiate…
Support - 6-2008i - Case Closure Replies
Training Bulletin 6-2008i explains why an ICOTS must complete a Case Closure Reply before a case is officially closed.    To prevent states from inadvertently or prematurely closing cases via the Case Closure Notice, a Case Closure Reply exists which…
Support - 5-2008i - Managing Expiration/Supervision End Dates
Only the user assigned an offender’s record in the sending state has the ability to change an offender’s supervision end date(s).  The date becomes an editable field only after a receiving state accepts a transfer.  Most commonly, supervision end date(s)…
Support - Request for Reporting Instructions Quick Reference Guide
Reporting Instructions provide permission for a supervised individual to proceed to a receiving state during the transfer investigation.  Not all transfers qualify for reporting instructions. Sending states determine whether a supervised individual…
Support - Arrival Notice after Departure Notice (Active Cases)
The Arrival Notice after Departure Notice lists cases with a Notice of Departure transmitted to the receiving state within the date range set for the filter "Date NOD Sent". The report can be filtered on supervision type, case status (active or…
Support - Managing Your OnDemand Achievements
Achievements Monitor your progress, view or download certificates by clicking on your profile.                      
Support - Continue Working With a Previously Uncompleted Process
If you start any of the following managed processes and you have reached the topic screen for that process but do not complete the process, you can do a Compact Workload - Pending Activity Only search to locate the uncompleted process listed as an Action…
Support - ICOTS User Roles Explained
State Administrator (See ICOTS Administration Section for more Information) Creates, deactivates, and establishes roles for users. Can add case notes to its state’s cases. Performs any and all functions available under the 'Administrators' Tab…
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