Compact Online Reference Encyclopedia (CORE)

Looking for information on a specific topic, training, rule, or process? Through one search here, you can find the information you need from ICAOS’ white papers, advisory opinions, bylaws, policies, Hearing Officer's Guide, training modules, rules, helpdesk articles and the bench book. All results are cross-referenced with links to make navigation easy and intuitive.

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Support - Deleting Offenders With No Compact Cases
I'm trying to delete an offender from our duplicate report that case no compact cases, but ICOTS gives me an error message that says I'm not allowed to created a delete request for that offender. You will only see this message when you attempt…
Support - Error Logging In After Successful Password Reset
Find out why login and password errors are typically associated with internet browser settings. I receive an error logging into ICOTS after I successfully reset my password. What am I doing wrong? There are two likely causes of this issue: 1.) The users…
Support - Progress Report Quick Reference Guide
Progress Reports provide status and supervision updates to the sending state.  Receiving states should submit detailed Progress Reports regularly and within 30 calendar days when requested by the sending state.  See Rule 4.106 Use Progress Reports to…
Support - Transfer Request Training Scenarios
Scenario 1: Parolee transfer Texas to California A Texas soon to be parolee, Jaime Moore, requests transfer to California upon release. He has been working with his release coordinator in hopes to have his transfer approved at the time of release. There,…
Support - Case Closure Reasons
The Case Closure Reason provides a tool to address training issues related and statistics and information such as: Filter and compare closure reasons by successful discharges, retaking, etc. Assess why closures sent by your state were invalidated to…
Support - Intended Departure Date
The intended departure date assists in managing Notice of Departures as well as useful for receiving states trying to determine a date to report when responded to reporting instructions request or a transfer request.   The intended Arrival/Departure Date…
Support - Tolling Feature
The 'Tolling' indicator, utilized and managed by a sending state, illustrates a case is placed in "Tolling" status by the sending state's sentencing authority. Sending states must ensure the supervision end date is always a future…
Support - 2021 Rule Amendments & ICOTS Enhancements
On September 29, 2021, the Commission approved several Rule Amendments and ICOTS enhancements to be implemented on April 1, 2022.  ICOTS Enhancements supplementing these rules launch June 1, 2022.  Details can be accessed on the ABM archive page.…
Support - FY25 State Assessment on Retaking and Retransferring
See Assessment Announcement sent May 7, 2024 Background In 2011 and 2017, the Commission explored the feasibility of incorporating effective classification criteria such as risk and need assessments, responsivity, and professional discretion into the…
Support - Choosing the Right Tool
ICAOS Practice Guide Approved April 2024 The Training, Education and Public Relations Committee along with the DCA Liaison Committee, approved a training resource providing guidance on when to utilize progress reports versus violation reports. While both…
Support - 2024 Special Presentations (APPA, APAI, NAEO and SD Technical & Training Assistance)
Ensuring Successful Supervision through Cooperative Solutions On February 27, 2024, the Commission presented at the American Probation and Parole Association Winter Training Institute in Seattle, Washington. There, community supervision and judicial…
Support - Discretionary Retaking Quick Reference Guide
The Discretionary Retaking activity communicates the Sending State’s intent to Retake under Rule 5.101 (b) ‘retake a supervised individual via warrant.’    See Rule 5.101 Use of Discretionary Retaking Activity Sending state intends to retake via warrant,…
Support - Discretionary Retaking Training Scenario
Support - Reporting Instructions for Return to Sending State Training Scenario
Support - ICAOS Website Accounts
As of February 2, 2024, ICAOS website accounts not associated with the ICAOS directory have been purged.  All Commissioners, DCAs and designated compact staff accounts remain active.      The national office retains each state's ICOTS administrator…
Support - State LMS Managers
Commissioners, DCAs and designated compact office staff may request state manager access to the ICAOS OnDemand site by submitting a helpdesk ticket.  This role will enable you to search for learners and confirm their accomplishments in the Learning…
Support - External Offender Application Form
Use the external offender application form when unable to download from ICOTS.  The external form is commonly used in institutions, remote sentencing or in other situations where non-ICOTS users assist in the transfer process.   Both English and Spanish…
Support - Tracking Known Issues
Known Issues We now track all outstanding ICOTS problems in the Known Issues section of the knowledge base. Any tickets that turn out to be new or outstanding issues in ICOTS will be assigned to a problem number and documented here. Any updates on these…
Support - Search the Knowledge Base
One of the most useful parts of the new helpdesk portal is the knowledge base. It provides information on known issues and frequently asked questions in addition to training resources and quick tips. We’ve moved all of the articles from the old knowledge…
Support - Login to Helpdesk Portal
To login to the portal you just need to use your ICAOS website username and password. Clicking the ‘Login’ link in the top right hand corner of the page on the helpdesk portal will take you to a screen that looks like the screenshot below. Once you enter…
Support - Update a Ticket
Update Ticket Via Email To update a ticket by email, you simply need to reply to the update notification you received. You’ll notice the section that says “In replies all text ABOVE this line is added to the ticket”. As long as your response is above that…
Support - Review Existing Tickets
Review Open and Pending Tickets You can review your open and pending tickets by clicking the ‘Check Your Existing Request’ tab at the top of the screen. A list of all your tickets that have not been solved or closed will be listed including your initial…
Support - Anatomy of a Ticket
When reviewing a list of tickets, clicking the name of the ticket will bring up it’s history and information. Ticket History The main part of the screen contains the ticket history with the original ticket description at the top. All comments and…
Support - Who Can Submit Tickets?
Only designated ICOTS contacts or DCAs in each compact office should submit tickets. End users need to contact their state compact offices for assistance. We need to keep the ticket submission process as streamlined as possible and with limited resources…
Support - Welcome to the ICOTS Helpdesk!
Search the ICAOS Support Site for training resources and information on ICOTS functionality and frequently asked questions. You can submit a ticket or check the status of your existing tickets by signing in with your ICAOS website username and password. 
Support - Helpdesk Overview
As of May 1, 2011 the ICAOS national office is the sole provider of ICOTS helpdesk support for state compact offices. Benefits for States There are several benefits states will experience from this transition to a national office-only ICOTS helpdesk. 1.…
Support - Junk Offender Records (Data Management)
The Junk Offender Records report lists all ICOTS offender records with either no associated compact cases or no transmitted compact activities on any associated compact cases. The dashboard includes information on state, offender ID, associated compact…
Support - Transmitted Activities
Transmitted Activities lists all compact activities on incoming cases transmitted within a selected date range.  The report provides statistics and data for export and filter by special status (e.g. sex offenders), date range and activity. It also…
Support - Managing Compact Office Emails, ICOTS PDFs & Public Web Portal Information
Edit Compact Office Administrator Function Available to state administrators, 'Edit Compact Office' (available to state administrators) allows for edits to compact office contact information and to change the Compact Office Designee which…
Support - What do these ICOTS acronyms mean?
Sometimes in newsletters and helpdesk tickets, certain ICOTS terms are referenced with an acronym. Here is a list of what those acronyms mean: ARVR - Addendum to Response to Violation Report AVR - Addendum to Violation Report CAR - Compact Action Request…
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