Compact Online Reference Encyclopedia (CORE)

Looking for information on a specific topic, training, rule, or process? Through one search here, you can find the information you need from ICAOS’ white papers, advisory opinions, bylaws, policies, Hearing Officer's Guide, training modules, rules, helpdesk articles and the bench book. All results are cross-referenced with links to make navigation easy and intuitive.

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Support - Progress Report
The progress report workflow is managed with review in the receiving state prior to transmission.  Upon transmission by the receiving state's compact office, the workflow stops and all interested parties in the sending state receive simultaneous…
Support - Outstanding Issues for Latest Rule Amendment Release on 5/31/2017
On Wednesday, May 31, 2017 a new code release involving rule-mandated changes to the Offender Violation Report and Progress Report activities was pushed to production in ICOTS. Several minor bugs were introduced and Appriss was very responsive in working…
Support - 2021 Rule Amendments & ICOTS Enhancements
On September 29, 2021, the Commission approved several Rule Amendments and ICOTS enhancements to be implemented on April 1, 2022.  ICOTS Enhancements supplementing these rules launch June 1, 2022.  Details can be accessed on the ABM archive page.…
Support - Types of File Attachments Accepted in ICOTS
ICOTS accepts the following document file formats when uploading an attachment to a compact activity: DOC (Microsoft Word) DOCX (Microsoft Word 2007-2010) RTF (rich text format) TXT (text file) PDF (Adobe portable document format) ICOTS attempts to…
Support - Code Release 16.0 - ICOTS Enhancements 12/7/11
ICOTS 16.0 code release is in production on December 7, 2011 and implements the development items described below: Email Notifications The following email notifications work properly: Overdue Transfer Request after Expedited Reporting Instructions…
Support - Email Notification About Accepted/Denied TREP Sent to Compact Office Designee
I just received an email notification that a transfer request had been denied on an offender, but our compact office hasn't sent the rejected transfer reply to the sending state yet. This type of notification is only sent to the compact Office…
Support - ICOTS Activity Email Notification Time Frames
Below are the 'Due on' and 'Overdue' email notifications generated by ICOTS:    Case Closure Notices due in 30 days, 30 calendar days prior to 10 business days after the Supervision End Date due in 30 days, 30 calendar days prior to 10…
Support - Compact Action Requests on Closed Cases
Why am I receiving email notifications about CARs submitted on a case that's closed in ICOTS? These email notifications are valid. CARs can be submitted on historical cases. This functionality was included in ICOTS so users could communicate about a…
Support - How to Export/Print External Dashboard Reports to Excel and Other Formats
Reporting in SiSense (Software used for ICOTS Dashboard Reports) Downloading widgets and dashboards as various file types is useful for sharing your data with stakeholder or including in your reports and presentations.  See More Exporting Widgets You can…
Support - Deleting Offenders With No Compact Cases
I'm trying to delete an offender from our duplicate report that case no compact cases, but ICOTS gives me an error message that says I'm not allowed to created a delete request for that offender. You will only see this message when you attempt…
Support - Duplicate Offender Report
I found several offenders on the Duplicate Offender Report in ICOTS that either aren't associated with my state or aren't actually duplicates of each other. How do I get them off the report? According to the detailed description of the report:…
Support - Introduction to ICOTS
Interstate Compact Offender Tracking System The Interstate Commission for Adult Offender Supervision (ICAOS) is rapidly advancing the electronic database project designated the Interstate Compact Offender Tracking System (ICOTS). In the spring of 2007,…
Support - Two Ways to Initiate New Compact Case
There are only 2 ways to start a new case which creates a new case number in ICOTS. 1. Initiate New Case From Assistants Screen Choose Request For Reporting Instructions or Transfer Request from the Assistants screen and then select the option that is NOT…
Support - ICOTS User Agreement and Privacy Policy
The Privacy Policy available for review is posted on the ICAOS website. The Electronic End User Agreement requires users to acknowledge they have read and agree to the ICOTS Privacy Policy.  States are still responsible for training on ICAOS Rules, ICOTS…
Support - Split or Divided States in ICOTS
Due to the differences in workflow and activity processing in ICOTS, states have requested that we publish a list of the states that are configured as split in ICOTS. This means there is an independent and separate workflow for probation and parole ICOTS…
Support - Code Release 4.0 - ICOTS Enhancements 4/29/09
The version 4.0 code release resolves outstanding issues regarding data display and the functions to facilitate returning offenders to a sending state. Released April 29, 2009. PDF Forms (Transfer Request & Request for Reporting Instruction…
Support - Code Release 6.0 - ICOTS Enhancements 9/9/09
The version 6.0 code release contains a number of new features and enhancements. Released on September 9, 2009. This is a list of features addressed in this code release: Withdraw Warning User Preferences Established Back Link Print All Feature Priority…
Support - Code Release 9.1.0 - ICOTS Enhancements 3/1/10
ICOTS 9.1.0 code release is in production on March 1, 2010 and implements the development items described below: New Mandatory Reason for Transfer and Reporting Instructions for Employment Transfer of Offenders A new mandatory reason for transfer and…
Support - Code Release 9.5.0 - ICOTS Enhancements 3/24/10
Code Release 9.5.0 went into production March 24, 2010 to address the following development item: Progress Report Email Notifications ICOTS generates emails notifying the sending state and receiving state assigned users as well as each respective compact…
Support - Code Release 11.3.0 - ICOTS Enhancements 12/8/10
ICOTS 11.3.0 code release is in production on December 8, 2010 and implements the development items described below: Transfer Request A sending state user can create a new Transfer Request based on a rejected Transfer Request after the receiving state…
Support - Code Release 10.0 - ICOTS Enhancements 5/26/10
ICOTS 10.0 code release is in production on May 26, 2010 and implements the items described below: Manage Special Statuses The option to expire special status information such as sex offender, history of violence and victim sensitive is available to the…
Support - Code Release 11.1.0 - ICOTS Enhancements 9/22/10
ICOTS 11.1.0 code release is in production on September 22, 2010 and implements the development items described below: Offender Phone Numbers The Phones tab within the offender profile provides options to manage contact information. Zip Codes City, county…
Support - How to Unlock Your ICOTS Account to Login
There are 3 ways in which an ICOTS account can be 'locked.'  Please see the troubleshooting tips below to learn how to unlock your account.  NOTE:  ICOTS accounts are managed by State Administrators, not the ICAOS national office. Account…
Support - Complete All Notice of Departure and Notice of Arrivals
Follow these steps to ensure that all Notices of Departure and Notices of Arrival are complete. ICOTS determines whether the offender is in the Sending or Receiving State by the Notice of Departures and Arrivals. Completing these activities is critical to…
Support - Compact Office Users and Workload Search
Find out why Compact Office users should become familiar with the Workload Search funtionality. Search criteria should be administered when accessing pending activities as Compact Office Users’ workload is not filtered by user and will display all cases…
Support - Utilizing Compact Workload Search Functionality
Find out how to narrow down and refine your search using the search criteria in the Compact Workload. With more legacy data going into ICOTS, many Compact Office Users are still experiencing problems with the Compact Workload when more than 250 records…
Support - Closing Erroneous Legacy Cases
Cases uploaded with Legacy Data in error will need to be closed via the Case Closure process in ICOTS. If a case appears in your workload as legacy data in error which had previously been closed, each state should work through the Case Closure process in…
Support - Case Closure Replies
Case Closure Replies must occur before cases are officially closed. To prevent states from inadvertently or prematurely closing cases via the Case Closure Notice a Case Closure Reply was created which essentially is an acknowledgement and agreement of a…
Support - Avoiding Duplicate Records
Avoid duplicate records by finishing what you start and deleting what you don't complete. Only the user who initiated an activity can remove it from an offender’s record, as long as it hasn’t been submitted. Most commonly, users are creating multiple…
Support - Not Receiving A Password Reset Email
ICOTS tells me I need to reset my password, but every time I submit my email address I never receive the email notification with the password reset link. First, check with your state compact office and make sure your ICOTS account is setup correctly in…
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