Compact Online Reference Encyclopedia (CORE)

Looking for information on a specific topic, training, rule, or process? Through one search here, you can find the information you need from ICAOS’ white papers, advisory opinions, bylaws, policies, Hearing Officer's Guide, training modules, rules, helpdesk articles and the bench book. All results are cross-referenced with links to make navigation easy and intuitive.

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Support - Rejected Cases Never Transferred (Data Management)
The Rejected Cases Never Transferred lists all current rejected compact cases where the offender never arrived in the receiving state. The dashboard includes information on state, offender ID, compact case number, offender name, sending state, receiving…
Support - Violation Summary Information
The Violation Summary provides violation data (e.g. violation type, recommendation, latest response, etc.) transmitted on a Violation Report Requiring Retaking within a selected date range.  It can provide historical impact of rule changes (specifically…
Support - In what time zone are the time stamps for ICOTS activities listed?
All times associated with compact activity histories are listed in the 24 hour format and based on Eastern Standard Time.
Support - ICAOS Rules Training Presentations & Resources
The Rules Training PowerPoint provides comprehensive information on the interstate compact in the various areas noted below.    Overview of the Compact Eligibility for Transfer Transfer Process/Investigation Supervision in the Receiving State/Closing a…
Support - Holidays considered for compliance
The following holidays are not considered Business Days when calculating compliance on the ICAOS Dashboards.   Please note, Due Dates listed on the Compact Workload within ICOTS do not always consider holidays so for official compliance measures, be sure…
Support - Data Management of ICOTS-Dynamic PDF's Explained
ICOTS is a tool used to process Interstate Compact business, track offender movement and facilitate communication between states on Compact cases. ICOTS is not designed to replace a state’s offender or case management system. Once submitted, ALL data is…
Support - Rejected Cases Requiring Action Report
The 'Rejected Cases Requiring Action Report' provides a list of cases in which the latest status is ‘rejected’ and is still ‘open’ in ICOTS (non-historical.)  There are 2 separate lists that generate from that report.   Each case will need to be…
Support - Requested Progress Report Compliance Performance
The Requested Progress Report Dashboard lists cases in which a requested progress report was due within the specified date range. The progress report due date, progress report transmit date and days overdue are included for each case.  The report can be…
Support - Password Reset Link Doesn't Work in Email
I received the password reset email after requesting it from ICOTS, but the link received does not work. Nothing happens when I clock on it or it loads a page that gives me an error. What's the problem? This usually only happens if the user's…
Support - Can't Merge Two Compact Cases Under The Same Offender
I have an offender with two compact cases. One has the approved RFRI-Reply and the other has the approved TREP. Can I merge these two compact cases? Compact cases themselves cannot be merged together. Only offender profiles can be merged. Compact cases…
Support - ICOTS User Agreement and Privacy Policy
The Privacy Policy available for review is posted on the ICAOS website. The Electronic End User Agreement requires users to acknowledge they have read and agree to the ICOTS Privacy Policy.  States are still responsible for training on ICAOS Rules, ICOTS…
Support - Active Compact Cases (Active Cases)
The Active Compact Cases dashboard lists all active compact cases in the receiving state (incoming) or sending state (outgoing). A compact case is considered 'active' after an acceptance and a transmitted successful notice of arrival in the…
Support - ICOTS End User Training - On Demand Modules
The ICOTS End User Training has recently been redesigned to offer several topic based modules.  Visit the Ondemand training section of the ICAOS website to access the modules ICOTS 301-Introduction to ICOTS explains basic ICOTS functionality including…
Support - Transfer Reply Training Scenario
View the demonstration of the Transfer Reply
Support - ICOTS Tools
Comment Fields Character limits on all comment fields are 1024 characters. Attachments –The description can serve as the attachment –If you upload a document you MUST enter a description –Attachments are limited to 3MB Symbols  
Support - Preventing Duplicates
Despite multiple enhancements aimed to reduce the number of duplicate and junk records, the creation of duplicates and junk by ICOTS users remains an issue.  Duplicate/junk offenders cause confusion, invalidate data, and waste valuable time and resources…
Support - FY22 Q3 (January 2022-March 2022): No transmitted activities; rejected case clean up (withdraw/close)
What is Case & Offender Management? Administrative functions for case and offender management assure the Commission’s internal and external partners that the ICOTS data contains information that is accurate, valid, and reliable.  Per the ICOTS…
Support - Returning to a Sending State Reporting Instructions Quick Reference Guide
Return to a sending state during supervision is facilitated using return Reporting Instructions (See Rule 4.111.)  Be sure to VERIFY all information entered.  Reasons for Returning Reporting Instructions At the request of the supervised individual After…
Support - Deactivating Users - Removing User Roles
As a state administrator, when deactivating a user account, unselect any user roles assigned to that account. Doing so will ensure that no activities or cases are inadvertantly assigned to the user and that the user will not show up in the drop down of…
Support - Can't Withdraw Notice of Departure or Notice of Arrival
Is there a way to withdraw a notice of departure? ICOTS doesn't show the withdraw button. The offender didn't leave and receiving state doesn't want to do the arrival notice. Some compact activities like departure notices and arrival…
Support - Withdrawing Cases and Individual Activities
The function to withdraw an entire case is separate from the function to withdraw an individual activity.  Both actions are completed from the Compact Cases Tab of the offender's profile.   Withdrawing Cases and Individual Activities Managed…
Support - Overdue Transfer Requests
The Overdue Transfer Request Reply Report lists all compact cases in the receiving state (or from the sending state) that have a Transfer Reply overdue as of the last data upload. Case details include sending state, receiving state, probation, parole,…
Support - Transfer Reply Due Dates
The Transfer Reply Due Dates Report lists all compact cases in the receiving state that have a Transfer Reply due within the selected date range of the last data upload. Case details include sending state, receiving state, probation, parole, receiving…
Support - Confidential Records
Administrators exclude offenders from the public web portal via the offender management tab.  The offender profile will display "Confidential Record" in large red letters under the offender photo area.  To remove the 'confidential'…
Support - Notice of Failure to Arrive
Upon selecting "Notice of Arrival" either from the Assistants tab or the offender profile, the user will be asked if the offender arrived in the receiving state. If the user selects "No", they will be directed to the Notice of Failure…
Support - Offenders Awaiting Retaking (Retaking)
The Offenders Awaiting Retaking report lists active cases in the receiving state with a violation report requiring retaking (mandatory) and availability marked as ‘Yes.’ It includes relevant transmission dates and information such as latest violation…
Support - Removing Cases From Workload
Cases are deleted from the system or moved to historical status in three ways: The supervisory authority, or location of the offender, determines whether the assigned user in the Sending State or Receiving State can initiate the removal.  Junk cases (…
Support - Split or Divided States in ICOTS
Due to the differences in workflow and activity processing in ICOTS, states have requested that we publish a list of the states that are configured as split in ICOTS. This means there is an independent and separate workflow for probation and parole ICOTS…
Support - Offender Search Screen
Offender Search Screen Users can search by ICOTS Case or Offender number as well as by using demographic information.  Using more identifiers in a demographic search, provides more accurate results. Identifiers should include the DOB (all known,) FBI…
Support - Print All fails to generate PDF for a compact case
This happens a lot with scanned and uploaded documents. Some scanned documents that are saved to PDF, don't adhere to the document format standards for PDFs. This causes the program that compiles all the PDFs into one document to throw an error. The…
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