Compact Online Reference Encyclopedia (CORE)

Looking for information on a specific topic, training, rule, or process? Through one search here, you can find the information you need from ICAOS’ white papersadvisory opinions, bylaws, policies, Hearing Officer's Guidetraining modulesrules, helpdesk articles and the bench book. All results are cross-referenced with links to make navigation easy and intuitive.

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The Compact Workload search remembers the criteria you used in your last search every time you log in to ICOTS. This is to help users that perform the same search over and over again be efficient. Sometimes, it's easy to forget that you left a drop down…
Managed activities with replies such as a request for return reporting instructions can be withdrawn prior to reply from the sending state.  The assigned user in the receiving state can withdraw the request from the offender's profile screen.  If the…
Anytime a receiving state user is unable to create a case closure due to a 'lack of a primary address' identify the supervising state and request an address be entered into the offender's profile.  This action will resolve the error. See training notes…
This happens a lot with scanned and uploaded documents. Some scanned documents that are saved to PDF, don't adhere to the document format standards for PDFs. This causes the program that compiles all the PDFs into one document to throw an error. The work…
Most states have their own list of codes they use to categorize offenses. To centralize all the criminal offenses record in ICOTS, each state must enter an offender's offense details using NCIC codes. Below is a complete list of all the NCIC offense codes…
Compact Office Designee Compact Office Email On Wednesday, April 17, 2019 five new enhancements were launched in ICOTS.  This is the second of several enhancement releases to take place during FY 2019. The description of the changes are as follows: 1.)…
Please see the notice below from Appriss regarding security standards for accessing ICOTS goes into production on Wednesday, August 22, 2018. This may affect some of your web browsers with TLS 1.0 or lower. Included in the notice are links to manually…
Duplicate Activities On Wednesday, May 16, 2018 one new enhancement was launched in ICOTS. This is the seventh of several enhancement releases to take place during FY 2018. The description of the change is as follows: 1.) Prevent two people from working…
Q: How do I expunge a compact case from ICOTS? A: Expunging a case is different than deleting a duplicate offender record in ICOTS. A delete, merge, or move case request is the appropriate action when dealing with duplicate offenders. An expungement…
Q: How can I get more detail on how my state performed in the FY 2018 compliance audit? A: Commissioners and DCAs can use the ICAOS Dashboards to view the same compliance data included in the letter sent to all states, as well as dive deeper into the…
ICOTS is a tool used to process Interstate Compact business, track offender movement and facilitate communication between states on Compact cases. ICOTS is not designed to replace a state’s offender or case management system. Once submitted, ALL data is…
The new progress report workflow is managed with review in the receiving state prior to transmission.  Upon transmission by the receiving state's compact office, the workflow stops and all interested parties in the sending state receive simultaneous email…
Q: When changing the supervision end date, is an email generated notifying the receiving state and what's the best way to provide information to the receiving state so they can inform the offender if needed as to why the term of supervision was modified?…
Sometimes in newsletters and helpdesk tickets, certain ICOTS terms are referenced with an acronym. Here is a list of what those acronyms mean: ARVR - Addendum to Response to Violation Report AVR - Addendum to Violation Report CAR - Compact Action Request…
Q: I got an email that looks like this: Subject - The account for <<User Name>> (<<User Email>>) requires attention. Message - This email is a reminder that <<User Name>> (<<User Email>>) has not used their…
Q: I used to be able to log in to ICOTS using two different web browsers. Why do I get an error message that I'm "logged in from a different IP" now? A: Appriss launched part one of a user security release in ICOTS on 10/8/14 in order to keep ICOTS in…
With the changes made in ICOTS Release 28.0, users now have to set up answers to security questions before they can reset their password. If they forget the answers to those questions, they will not be able to reset their password when it next expires. If…
Upon clicking the link in a password reset email, if an ICOTS user enters a new password using more than 15 characters, ICOTS does not show an error message, leading the user to believe they can log in immediately. Users will not be able to log in, as the…
The Offenders Awaiting Retaking Report in ICOTS displays cases when: The Receiving State reports status of ‘Available’ on an Offender Violation Report or Addendum to Offender Violation Report  AND the Sending State responds indicating ‘warrant issued/…
Reporting an offender is 'available for retaking' on an Offender Violation Report or Addendum to Offender Violation Report trigger email notifications (three total)  to interested users: 5 days prior to 30th day after transmission on the 30th day after…
Offender Violation Report transmitted by a Receiving State Response to OVR due in 10 business days of receipt in Sending State Addendum to Offender Violation Report transmitted by the Receiving State If sent PRIOR to original response, workflow merges…
Use the Addendum to Offender Violation Report for correspondence after reporting significant violations. This ensures information consolidates to the official violation record in ICOTS and requires the sending state to respond (e.g. respond with decision…
[Update June 29, 2017] This article also explains a similar action for withdrawn Violation Reports due to an ICOTS release on May 31, 2017. With the launch of ICOTS Release 18.0, any pending violation reports or responses to violation reports had to be…
All times associated with compact activity histories are listed in the 24 hour format and based on Eastern Standard Time.
I just received an email notification that a transfer request had been denied on an offender, but our compact office hasn't sent the rejected transfer reply to the sending state yet. This type of notification is only sent to the compact Office designee to…
[Last updated July 3, 2017] Below are the 'Due on' and 'Overdue' email notifications generated by ICOTS:  Case Closure Notices due in 30 days, 30 calendar days prior to 10 business days after the Supervision End Date due today, 10 business days after the …
Why am I receiving email notifications about CARs submitted on a case that's closed in ICOTS? These email notifications are valid. CARs can be submitted on historical cases. This functionality was included in ICOTS so users could communicate about a case…
I'm trying to delete an offender from our duplicate report that case no compact cases, but ICOTS gives me an error message that says I'm not allowed to created a delete request for that offender. You will only see this message when you attempt to delete…
Directing Workflow in the Compact Office Outgoing Activities:  Review, Return for revision or Transmit to the other state Incoming Activities:  Assigning vs. Delegating Reject Incomplete Transfer Requests   Two types of action items appear on the Compact…
I have a case that shows up on the 'Cases in Need of Departure Notice' report in ICOTS, but the approved reporting instructions were withdrawn. How can I get this case removed? This is one of several known issues with the 'Cases in Need of Departure…
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