Compact Online Reference Encyclopedia (CORE)

Looking for information on a specific topic, training, rule, or process? Through one search here, you can find the information you need from ICAOS’ white papersadvisory opinions, bylaws, policies, Hearing Officer's Guidetraining modulesrules, helpdesk articles and the bench book. All results are cross-referenced with links to make navigation easy and intuitive.

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Description:  The closure reply compliance report lists cases in which a closure notice reply was due within the specified date range. The case closure reply due date, case closure reply transmit date and days overdue are included for each case. This…
Case Closure Replies must occur before cases are officially closed. To prevent states from inadvertently or prematurely closing cases via the Case Closure Notice a Case Closure Reply was created which essentially is an acknowledgement and agreement of a…
Description: The closure report provides a list of cases in which a case closure notice was due within the specified date range. The case closure due date, case closure transmit date and days overdue are included for each case. Reports can be filtered on…
Training Bulletin 6-2008i explains why an ICOTS must complete a Case Closure Reply before a case is officially closed.    To prevent states from inadvertently or prematurely closing cases via the Case Closure Notice, a Case Closure Reply exists which…
Cases uploaded with Legacy Data in error will need to be closed in ICOTS. If a case appears in your workload as legacy data in error which had previously been closed, each state should work through the process in ICOTS as it is not an option to delete…
Who May Reopen a Compact Case? Receiving state compact office users can reopen a case any time that compact case’s status has the value CLOSED. Reopening is disallowed any time that a compact case’s status has a value other than CLOSED (e.g. WITHDRAWN).…
Anytime a receiving state user is unable to create a case closure due to a 'lack of a primary address' identify the supervising state and request an address be entered into the offender's profile.  This action will resolve the error. See training notes…
Why am I receiving email notifications about CARs submitted on a case that's closed in ICOTS? These email notifications are valid. CARs can be submitted on historical cases. This functionality was included in ICOTS so users could communicate about a case…
Review Open and Pending Tickets You can review your open and pending tickets by clicking the ‘Check Your Existing Request’ tab at the top of the screen. A list of all your tickets that have not been solved or closed will be listed including your initial…
There is a pending activity showing up under the action items tab for an offender, but the case it's associated with is closed. It turns out ICOTS is actually working as designed. The action items are left pending when a case is closed so that they…
Is there a way to withdraw a notice of departure? ICOTS doesn't show the withdraw button. The offender didn't leave and receiving state doesn't want to do the arrival notice. Some compact activities like departure notices and arrival…
Description: This report lists offenders to/from the sending state with prior cases closed by reason ‘retaken’ with a subsequent approved case transferred in ICOTS. The dashboard may filter on the date a new case was created, supervision type, transfer…
Reporting an offender is 'available for retaking' on an Offender Violation Report or Addendum to Offender Violation Report trigger email notifications (three total)  to interested users: 5 days prior to 30th day after transmission on the 30th day after…
What is the process for getting assistance with errors or technical difficulties with ICOTS? First, always check to see if others at your location are experiencing issues that may be fixed by your IT department. After ruling out local issues, then contact…
I have an offender with two compact cases. One has the approved RFRI-Reply and the other has the approved TREP. Can I merge these two compact cases? Compact cases themselves cannot be merged together. Only offender profiles can be merged. Compact cases…
Cases are deleted from the system or moved to historical status in three ways: The supervisory authority, or location of the offender, determines whether the assigned user in the Sending State or Receiving State can initiate the removal. Remove the case (…
We've come across a number of issues with some pages displaying incorrectly in ICOTS when using Internet Explorer 10. The issue stems from the fact that development on ICOTS is done against Internet Explorer 8 in "IE 7 Compatibility View",…
ICOTS 11.3.0 code release is in production on December 8, 2010 and implements the development items described below: Transfer Request A sending state user can create a new Transfer Request based on a rejected Transfer Request after the receiving state…
Appriss launched two partial user security releases for ICOTS in October in order to keep ICOTS in compliance with CJIS security standards, which they are contractually obligated to do. These changes are part of the new CJIS security standards policy…
What do I do when I received an email stating that I had an action to perform in ICOTS? Email notifications inform you that an offender’s record needs attention, an investigation has been assigned to you or that there are other supervisory…
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