Compact Online Reference Encyclopedia (CORE)

Looking for information on a specific topic, training, rule, or process? Through one search here, you can find the information you need from ICAOS’ white papersadvisory opinions, bylaws, policies, Hearing Officer's Guidetraining modulesrules, helpdesk articles and the bench book. All results are cross-referenced with links to make navigation easy and intuitive.

Displaying 1 - 30 of 131
I get an error when trying to create a compact action request for a case from both the Assistants tab and the Offender Profile. Compact action requests can only be sent on cases in which a sending and receiving state user has been assigned. The sending…
Duplicate Activities On Wednesday, May 16, 2018 one new enhancement was launched in ICOTS. This is the seventh of several enhancement releases to take place during FY 2018. The description of the change is as follows: 1.) Prevent two people from working…
Find out why reviewing and assigning activities should take place from within the Compact Workload Screen. * ATTENTION SUPERVISORS * Most functions you use are accessed via the Compact Workload. The Supervisor role in ICOTS is for reviewing outgoing…
Cases are deleted from the system or moved to historical status in three ways: The supervisory authority, or location of the offender, determines whether the assigned user in the Sending State or Receiving State can initiate the removal. Remove the case (…
Directing Workflow in the Compact Office Outgoing Activities:  Review, Return for revision or Transmit to the other state Incoming Activities:  Assigning vs. Delegating Reject Incomplete Transfer Requests   Two types of action items appear on the Compact…
I just received an email notification that a transfer request had been denied on an offender, but our compact office hasn't sent the rejected transfer reply to the sending state yet. This type of notification is only sent to the compact Office designee to…
There are only 2 ways to start a new case which creates a new case number in ICOTS. 1. Initiate New Case From Assistants Screen Choose Request For Reporting Instructions or Transfer Request from the Assistants screen and then select the option that is NOT…
Compact Office Designee Compact Office Email On Wednesday, April 17, 2019 five new enhancements were launched in ICOTS.  This is the second of several enhancement releases to take place during FY 2019. The description of the changes are as follows: 1.)…
This tutorial gives states some direction on how to best implement ICOTS. Topics covered are: Help desk, user load, setting up workflow, managing case load, legacy data, duplicate records, and pending cases. The ICOTS Implementation Guide will offer…
Frequently asked questions and answers regarding supervisor functions and activities in ICOTS. I received an email to review an outgoing Transfer Request and to log into ICOTS; when I log in I am at the Assistants screen which only initiates activities.…
ICOTS 14.0 code release is in production on June 29, 2011 and implements the development items described below: Comment Fields Character limits on all comment fields are 1024 characters. Detailed Email Notifications In addition to the offender's name…
Description:  2 Reports (Incoming & Outgoing Cases) The report is a list of Compact Action Requests transmitted within a selected date range.  These reports can assist states in identifying cases in need of a requested Progress Report, Compact…
This tutorial explains the process of reassigning compact cases and activities. Supervisors and Compact Office Users have the ability to reassign cases and forward Compact Activities in ICOTS. Reassigning takes place when a Supervisor User reassigns cases…
Frequently asked questions and answers regarding the function and role of compact office users in ICOTS. I am a compact office user and processing an incoming activity, I have an option to delegate to a supervisor or assign to a PO. What’s the difference…
Description: This report lists all active compact cases in the receiving state (incoming) or sending state (outgoing). A compact case is considered active on an accepted transfer case with a transmitted notice of arrival in the receiving state. The…
ICOTS Code Release 29.4 - Enhancements & Bug Fixes ICOTS 29.4 code release went into production on March 25, 2015 and implemented the development items described below: Nested Activity History How the compact activities under each compact case are…
The ICOTS End User Training has recently been redesigned to offer several topic based modules.  Visit the Ondemand training section of the ICAOS website to access the modules ICOTS 301-Introduction to ICOTS explains basic ICOTS functionality including…
Compact Office Staff Training Last Updated February 27, 2020 These training tools and resources are specific to Compact Office Staff discussing how to operationalize the ICAOS rules when training stakeholders. 2020 Amendment Training for Compact Office…
We are seeing some errors where users are entering a first name, last name and then a “N/A” into the Alias field when they do a search. As mentioned, this is causing errors to appear in the application.The Alias field is not a required field when…
Only designated ICOTS contacts or DCAs in each compact office should submit tickets. End users need to contact their state compact offices for assistance. We need to keep the ticket submission process as streamlined as possible and with limited resources…
The Compact Workload search remembers the criteria you used in your last search every time you log in to ICOTS. This is to help users that perform the same search over and over again be efficient. Sometimes, it's easy to forget that you left a drop down…
Searching for an offender using the Compact Workload limits results to offenders associated to your state and pulls records using single offender search criteria such as FBI number social security number, State ID, etc. *State administrators also have…
This happens a lot with scanned and uploaded documents. Some scanned documents that are saved to PDF, don't adhere to the document format standards for PDFs. This causes the program that compiles all the PDFs into one document to throw an error. The work…
ICOTS is a tool used to process Interstate Compact business, track offender movement and facilitate communication between states on Compact cases. ICOTS is not designed to replace a state’s offender or case management system. Once submitted, ALL data is…
Find out how to narrow down and refine your search using the search criteria in the Compact Workload. With more legacy data going into ICOTS, many Compact Office Users are still experiencing problems with the Compact Workload when more than 250 records…
Avoid duplicate records by finishing what you start and deleting what you don't complete. Only the user who initiated an activity can remove it from an offender’s record, as long as it hasn’t been submitted. Most commonly, users are creating multiple…
Who May Reopen a Compact Case? Receiving state compact office users can reopen a case any time that compact case’s status has the value CLOSED. Reopening is disallowed any time that a compact case’s status has a value other than CLOSED (e.g. WITHDRAWN).…
Find out why Compact Office users should become familiar with the Workload Search funtionality. Search criteria should be administered when accessing pending activities as Compact Office Users’ workload is not filtered by user and will display all cases…
All times associated with compact activity histories are listed in the 24 hour format and based on Eastern Standard Time.
Q: I got an email that looks like this: Subject - The account for <<User Name>> (<<User Email>>) requires attention. Message - This email is a reminder that <<User Name>> (<<User Email>>) has not used their…
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