Compact Online Reference Encyclopedia (CORE)

Looking for information on a specific topic, training, rule, or process? Through one search here, you can find the information you need from ICAOS’ white papers, advisory opinions, bylaws, policies, Hearing Officer's Guide, training modules, rules, helpdesk articles and the bench book. All results are cross-referenced with links to make navigation easy and intuitive.

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Support - Types of File Attachments Accepted in ICOTS
ICOTS accepts the following document file formats when uploading an attachment to a compact activity: DOC (Microsoft Word) DOCX (Microsoft Word 2007-2010) RTF (rich text format) TXT (text file) PDF (Adobe portable document format) ICOTS attempts to…
Support - ICOTS Activity Email Notification Time Frames
Reporting instructions Reply Due today, 2 business days after RI Request transmitted   Transfer Request Due today (7 business days after RI Request transmitted/15 business days after RI Request for Probationers Living in Receiving State at the Time of…
Support - Data Management of ICOTS-Dynamic PDF's Explained
ICOTS is a tool used to process Interstate Compact business, track offender movement and facilitate communication between states on Compact cases. ICOTS is not designed to replace a state’s offender or case management system. Once submitted, ALL data is…
Support - ICOTS End User Training - On Demand Modules
The ICOTS End User Training has recently been redesigned to offer several topic based modules.  Visit the Ondemand training section of the ICAOS website to access the modules ICOTS 301-Introduction to ICOTS explains basic ICOTS functionality including…
Support - How to Unlock Your ICOTS Account to Login
There are 3 ways in which an ICOTS account can be 'locked.'  Please see the troubleshooting tips below to learn how to unlock your account.  NOTE:  ICOTS accounts are managed by State Administrators, not the ICAOS national office. Account…
Support - Can't Submit CAR On a Compact Case
I get an error when trying to create a compact action request for a case from both the Assistants tab and the Offender Profile. Compact action requests can only be sent on cases in which a sending and receiving state user has been assigned. The sending…
Support - Resetting security question answers or 'unlocking' an ICOTS account
ICOTS Users must answer security questions anytime they reset their password. When incorrect answers are provided, their account will be locked.  The lockout lasts 24 hours or until a state administrator manually resets their security questions.  Note: …
Support - ICOTS Privacy Policy and User Agreement - On Demand Module
Description:The material presented in this module outlines the requirements of the Privacy Policy and User Agreement. Every user of ICOTS is required to read the policy and agree electronically to the user agreement when initially logging into ICOTS. The…
Support - 4-2009i - Multiple Cases involving Dual Supervision in ICOTS
How to Submit Consecutive and Concurrent Cases for Offenders subject to both Probation and Parole Supervision Consecutive Parole & Probation Supervision Submitting a Transfer Request for an offender on parole supervision to be followed by…
Support - In what time zone are the time stamps for ICOTS activities listed?
All times associated with compact activity histories are listed in the 24 hour format and based on Eastern Standard Time.
Support - User Administration and System Access
Who uses ICOTS? Each member state determines and administers its users. For most states, users are: Line staff responsible for supervision of transferees Compact office staff responsible for review and compact compliance State administrators responsible…
Support - 1-2016i - Offenders Returning to a Sending State
    Training Bulletin 1-2016i - Offenders Returning to a Sending State Effective March 1, 2016 Re: Rules 3.101-1, 3.103, 3.106, 4.111 & 5.103 Standard Procedures for Offenders Returning to a Sending State   Receiving states must request reporting…
Support - Merge, Move and Delete Case Requests
Before taking any action, be sure to review records!!! MERGE Ensure ALL cases are historical (withdrawn or closed) before initiating a merge.  When approving a merge request, review the record and disapprove if a new active case is created while the merge…
Support - FY22 Q4 (April 2022-June 2022): User clean up (remove roles, deactivate after 12 months, etc.)
What is User Administration? With an average of 30,000 active ICOTS users at any given time, each state is responsible for user administration and user ICOTS training.  In FY2019, the Commission conducted an audit to ensure states have adopted and…
Support - Helpdesk Overview
As of May 1, 2011 the ICAOS national office is the sole provider of ICOTS helpdesk support for state compact offices. Benefits for States There are several benefits states will experience from this transition to a national office-only ICOTS helpdesk. 1.…
Support - Passwords over 15 characters are accepted without an error message
Upon clicking the link in a password reset email, if an ICOTS user enters a new password using more than 15 characters, ICOTS does not show an error message, leading the user to believe they can log in immediately. Users will not be able to log in, as the…
Support - Managing Compact Office Emails, ICOTS PDFs & Public Web Portal Information
Edit Compact Office Administrator Function Available to state administrators, 'Edit Compact Office' (available to state administrators) allows for edits to compact office contact information and to change the Compact Office Designee which…
Support - Expunge Compact Case
Expunging a case is different than deleting a duplicate offender record in ICOTS. A delete, merge, or move case request is the appropriate action when dealing with duplicate offenders. An expungement requires a copy of a court order to be approved.  The…
Support - Primary Photo Requirements
  ICOTS Privacy Policy outlines requirements for primary photos. Note the photo standards are subject to audit.  See Section 15.0 D in the ICOTS Privacy Policy Participating agencies will make every reasonable effort to ensure that photographs of…
Support - 2016 DCA Training Institute
2016 DCA Training Institute  Cleveland, Ohio  Compact Office Role:  Presentation & Handout Discretionary Case Review/FY2015 Audit:  Presentation & Handout FY2015 Audit Results for Discretionary Cases ICOTS Reports:  In 2018, the ICOTS…
Support - First Time Login / Password Reset
First Time Login Once a state administrator creates your account, you will receive an email and can set up your password.  Note:  This should be completed within 20 minutes of receiving the email.  If after 20 minutes, simply click 'What is my…
Support - Notice of Departures & Arrivals
Upon transmission of a Departure Notice, the assigned user responsible for indicating arrival of the offender in the other state receives an email establishing a 'due date' for submission of a Notice of Arrival.  The 'due date' is the…
Support - FY24 Annual Audit-Data Integrity Follow up
The Commission concentrated its audit resources in FY23 on ICOTS data integrity to ensure that the data contains accurate and reliable information for our internal and external partners. Given the FY23 audit findings, the Compliance and Executive…
Support - Addendum to Response to Violation Report
Use the Addendum to Response to Violation Report for correspondence after submitting a Response to Violation Report in ICOTS. This ensures information consolidates to the official violation record in ICOTS.    DO NOT use Compact Action Requests to follow-…
Support - Preventing Duplicates
Despite multiple enhancements aimed to reduce the number of duplicate and junk records, the creation of duplicates and junk by ICOTS users remains an issue.  Duplicate/junk offenders cause confusion, invalidate data, and waste valuable time and resources…
Support - FY2018 Audit Details
FY 2018 ICOTS Photo Audit This year's compliance report included an audit of all ICOTS offender photos uploaded with a transfer request between July 1, 2017 and December 31, 2017. The compliance letter included overall pass and fail percentages, but…
Support - FY22 Q3 (January 2022-March 2022): No transmitted activities; rejected case clean up (withdraw/close)
What is Case & Offender Management? Administrative functions for case and offender management assure the Commission’s internal and external partners that the ICOTS data contains information that is accurate, valid, and reliable.  Per the ICOTS…
Support - FY23 ICAOS Compliance Audit
ANNOUNCED TO COMMISSION MEMBERS April 18th, 2022 In FY 2023, the national office will devote audit resources and capabilities to assessing the reliability and credibility of ICOTS data. The Commission has ICOTS data exchanges with local, state, and…
Support - End User Training PowerPoint
PowerPoint presentation used to train ICOTS end users. Updated: 3/18/2022 The ICOTS End User Training PowerPoint presentation provides an overview of all major processes and functions used by an end-user such as initiating activities, managing workload…
Support - Can't Withdraw Notice of Departure or Notice of Arrival
Is there a way to withdraw a notice of departure? ICOTS doesn't show the withdraw button. The offender didn't leave and receiving state doesn't want to do the arrival notice. Some compact activities like departure notices and arrival…
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