Compact Online Reference Encyclopedia (CORE)

Looking for information on a specific topic, training, rule, or process? Through one search here, you can find the information you need from ICAOS’ white papers, advisory opinions, bylaws, policies, Hearing Officer's Guide, training modules, rules, helpdesk articles and the bench book. All results are cross-referenced with links to make navigation easy and intuitive.

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Support - Compact Office Functions
Frequently asked questions and answers regarding the function and role of compact office users in ICOTS. I am a compact office user and processing an incoming activity, I have an option to delegate to a supervisor or assign to a PO. What’s the difference…
Support - Password Reset Link Doesn't Work in Email
I received the password reset email after requesting it from ICOTS, but the link received does not work. Nothing happens when I clock on it or it loads a page that gives me an error. What's the problem? This usually only happens if the user's…
Support - Compact Action Request
Compact Action Request Workflow Link CARs to Compact Activities Users must select a CAR specialization or link it to a specific compact activity.  If the user selects "Link to Compact Activity", another drop down appears listing the available…
Support - ICAOS Website Accounts
As of February 2, 2024, ICAOS website accounts not associated with the ICAOS directory have been purged.  All Commissioners, DCAs and designated compact staff accounts remain active.      The national office retains each state's ICOTS administrator…
Support - Unable to submit Case Closure Notice when Primary Address is Blank (returning offender after bad Move or Merge)
Anytime a receiving state user is unable to create a case closure due to a 'lack of a primary address' identify the supervising state and request an address be entered into the offender's profile.  This action will resolve the error. See…
Support - Anatomy of a Ticket
When reviewing a list of tickets, clicking the name of the ticket will bring up it’s history and information. Ticket History The main part of the screen contains the ticket history with the original ticket description at the top. All comments and…
Support - Inherit Direct Reports
A "Direct Reports" section exists in both the "Users" tab and "Edit User Account" profile. Under the "Users" tab, Direct Reports shows all the POs currently reporting to the logged in supervisor, along with the PO…
Support - Offender Search Screen
Offender Search Screen Users can search by ICOTS Case or Offender number as well as by using demographic information.  Using more identifiers in a demographic search, provides more accurate results. Identifiers should include the DOB (all known,) FBI…
Support - Rejected Cases Withdraw versus Close
To allow for additional activities or requests, rejections to transfer requests and/or denial of reporting instructions do not deactivate cases. The sending state must withdraw the case from the offender profile screen to remove the cases from the active…
Support - Reacting to Out of State Subpoenas
  The Compact Rules: Do not impose a legal obligation for states to comply with out of state subpoenas Cannot prevent out of state subpoenas However, the Commission addressed the issue in a White Paper - Legal Implications of the Interstate Compact…
Support - Error Logging In After Successful Password Reset
Find out why login and password errors are typically associated with internet browser settings. I receive an error logging into ICOTS after I successfully reset my password. What am I doing wrong? There are two likely causes of this issue: 1.) The users…
Support - ICAOS Rules Training Presentations & Resources
The Rules Training PowerPoint provides comprehensive information on the interstate compact in the various areas noted below.    Overview of the Compact Eligibility for Transfer Transfer Process/Investigation Supervision in the Receiving State/Closing a…
Support - FY25 State Assessment on Retaking and Retransferring
See Assessment Announcement sent May 7, 2024 Background In 2011 and 2017, the Commission explored the feasibility of incorporating effective classification criteria such as risk and need assessments, responsivity, and professional discretion into the…
Support - Discretionary Retaking Activity
The Discretionary Retaking activity communicates the Sending State’s intent to Retake under Rule 5.101 (b) ‘retake an offender via warrant’  Returns invoked under Rule 5.101 (a) use return reporting instructions. Activity Workflow The Discretionary…
Support - FY23 Warrant Tracking Dashboard Training and FY23 Audit Q & A July 2022
On June 1, 2022 a new warrant tracking feature launched into ICOTS.   Since launch, the national office has analyzed data creating a new warrant tracking dashboard.  The training will cover how the new dashboard manages warrant entries and how other…
Support - ICAOS Dashboards Overview
Commissioners, Deputy Compact Administrators and other designated Compact Office staff can access more than 50 dashboards covering activity due dates, compliance performance, administrative oversight and compact activity history. Login with your ICAOS…
Support - Progress Reports Due within 30 Days of Request
ICAOS Rule 4.106 requires the receiving state to submit a progress report within 30 calendar days of request.  For all cases considered active, ICOTS generates reminders and facilitates due dates to assist states with compliance of this rule.      Q: The…
Support - 2024 Special Presentations (APPA, APAI, NAEO and SD Technical & Training Assistance)
Ensuring Successful Supervision through Cooperative Solutions On February 27, 2024, the Commission presented at the American Probation and Parole Association Winter Training Institute in Seattle, Washington. There, community supervision and judicial…
Support - Case Closure Notice Quick Reference Guide
A Case Closure Notice initiates closure of a compact case in accordance with Rule 4.112.  A Case Closure Notice notifies that the receiving state has ceased supervision/supervisory responsibilities for the supervised individual. Case Closure Reasons Early…
Support - ICAOS Practice Guide: Electronic Signatures
  Electronic signatures have become a convenient and efficient way to sign documents and are legally recognized in every state and US territory. However, the acceptance of an electronic signature may vary depending on the context, the parties involved,…
Support - Compact Action Request Quick Reference Guide
Compact Action Request (CAR) is a free form communication tool that allows you to request or notify another state of any action that is not addressed by a specifically named compact process.  CARs can be linked to a formal compact activity (such as a…
Support - 1-2023i Warrant Execution Management
Effective July 27, 2023 At Issue When the Warrant Status should be ‘Executed’ The ‘Warrant Status’ special status allows states to document and track compact compliant warrants when they are required for retaking and absconders.  The warrant special…
Support - Compliance & Due Date Reports Overview
About ICAOS Commissioners & DCAs monitor and ensure compliance with ICAOS rules for their states. The Compliance reports provide at-a-glance compliance with specific activity timeframes with the ability to drill down to user compliance to identify…
Support - Transfer Request Quick Reference Guide
A Transfer Request is required for every Compact transfer of supervision; see Rule 3.107. Be sure to VERIFY all information entered. See ICAOS’s Verification Tips Sheet. Required for All Transfers Intended departure date (manage date via the Profile…
Support - Manage Case Load
Manage Caseload is used to reassign cases and activities from one user to another. PO Supervisors can reassign from and to themselves and any PO or Supervisor   Compact Office can reassign ANY user of ANY role to another user of ANY role.   The first…
Support - Warrant Status Dashboard (Retaking)
  The Warrant Tracking Dashboard tracks warrant status entries and provides an audit tool for managing compact compliant warrants.   This dashboard tracks: Status of warrant entries Timeline of warrant entries Compact activity trigger for warrant entries…
Support - How to Export/Print External Dashboard Reports to Excel and Other Formats
Reporting in SiSense (Software used for ICOTS Dashboard Reports) Downloading widgets and dashboards as various file types is useful for sharing your data with stakeholder or including in your reports and presentations.  See More Exporting Widgets You can…
Support - FY23 Transfer Decision Dashboard (Fall 2022)
Follow up to the FY22 transfer assessment and ABM sessions, this training will cover the various uses of the Transfer Decision Dashboard and uses for improving acceptance rates.  This report provides states analysis opportunities to identify areas for…
Support - Compact Action Requests Transmitted
The Compact Action Requests Transmitted lists Compact Action Requests transmitted within a selected date range.  These reports can assist states in identifying cases in need of a requested Progress Report, Compact Action Requests in need of a reply (or…
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