Compact Online Reference Encyclopedia (CORE)

Looking for information on a specific topic, training, rule, or process? Through one search here, you can find the information you need from ICAOS’ white papers, advisory opinions, bylaws, policies, Hearing Officer's Guide, training modules, rules, helpdesk articles and the bench book. All results are cross-referenced with links to make navigation easy and intuitive.

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Support - Preventing Duplicates
Despite multiple enhancements aimed to reduce the number of duplicate and junk records, the creation of duplicates and junk by ICOTS users remains an issue.  Duplicate/junk offenders cause confusion, invalidate data, and waste valuable time and resources…
Support - Code Release 35.0.0 - ICOTS Enhancements 4/1/2020
On Wednesday, April 1, 2020, 3 enhancement and 2 bug fixes were launched in ICOTS to address approved rule amendments.  Full list of the Rule Amendments and the updated Rules can be found on the ICAOS main website.  www.interstatecompact.org The…
Support - 8-2008i - Initiating Activities from the Offender Profile Screen
Training Bulletin 8-2008i explains how to initiate compact activities from within the offender profile screen. The “Assistance” screen, available from the Assistance Tab in ICOTS, is the most prominent and easily accessible screen for users to initiate…
Support - CAR Reply ICOTS Demonstration
This is a demonstration of how to initiation a reply to a compact action request activity.
Support - Unable to submit Case Closure Notice when Primary Address is Blank (returning offender after bad Move or Merge)
Anytime a receiving state user is unable to create a case closure due to a 'lack of a primary address' identify the supervising state and request an address be entered into the offender's profile.  This action will resolve the error. See…
Support - Withdrawing Cases and Individual Activities
The function to withdraw an entire case is separate from the function to withdraw an individual activity.  Both actions are completed from the Compact Cases Tab of the offender's profile.   Withdrawing Cases and Individual Activities Managed…
Support - Supervision in the Receiving State
Supervision in the Receiving State These training tools and resources discuss requirements and processes for offenders supervised in another state under the Interstate Compact Requirements. -Victim's Rights & Notification -Supervision…
Support - Rejected Cases Withdraw versus Close
To allow for additional activities or requests, rejections to transfer requests and/or denial of reporting instructions do not deactivate cases. The sending state must withdraw the case from the offender profile screen to remove the cases from the active…
Support - Supervisor Functions
Frequently asked questions and answers regarding supervisor functions and activities in ICOTS. I received an email to review an outgoing Transfer Request and to log into ICOTS; when I log in I am at the Assistants screen which only initiates activities.…
Support - Code Release 37.0 - ICOTS Enhancements 4/28/21
On Wednesday, April 28, 2021 Appriss pushed the new code for six new ICOTS enhancements to production. The six enhancements cover changes to email notifications, compact action requests, and the retaking requirement. Rejected Case Notifications 1.1 Update…
Support - Split or Divided States in ICOTS
Due to the differences in workflow and activity processing in ICOTS, states have requested that we publish a list of the states that are configured as split in ICOTS. This means there is an independent and separate workflow for probation and parole ICOTS…
Support - Code Release 26.0 - ICOTS Enhancements 7/30/14
ICOTS Code Release 26.0 ICOTS 26.0 code release went into production on July 30, 2014 and implemented the development items described below: Offender Search Improved functionality allows for faster and more accurate search results when searching for…
Support - ICOTS Security Features
User Security Questions When a user requests a password reset they must set 2 security questions. The answers to those security questions will be required the next time a user requests a password reset.   Users Inactive for More Than 90 Days State…
Support - Intended Departure Date
The intended departure date assists in managing Notice of Departures as well as useful for receiving states trying to determine a date to report when responded to reporting instructions request or a transfer request.   The intended Arrival/Departure Date…
Support - Withdraw Button is Permanent
Clicking the Withdraw Button will withdraw the case permanently. We have received reports of the withdraw button clicked in error. If a user clicks withdraw, a new request must be submitted. See also Withdrawing Cases and Activities.
Support - 2018 DCA Training Institute
DCA Training Institute Presentation & Handout Painting the Supervision Picture Retaking required ‘Upon a request of the receiving state’ Warrant Tracking Dealing with Pending Charges & Revocable Behavior Probable Cause Hearing Requirements…
Support - Compact Workload Search
Use the Compact Workload Search to find active cases in which you are associated.   Activity Type search displays cases with the selected activity pending. For example, if you select Transfer Request and click Search, the Compact Workload table should…
Support - Changing the Supervision End Date
The Supervision End Date serves as a Case Closure Notice Due date.   This date should ALWAYS be a future date for active cases.  Including 'tolled' cases.   From the offender’s profile, users can locate the change feature from the Compact Cases…
Support - Activity History Reports Overview
About The activity history reports provide statistical and audit tools as well as provide an alternative to solely relying on emails for activity review or follow up.  These analysis tools can also measure impact of new procedures, policy or rule changes…
Support - 1-2014 - Rule 3.107 Prison Discipline and Mental Health History
Under Rule 3.107 (a) (12), enacted on March 1, 2014, a Sending State is required to include a summary of prison discipline and mental health history during the last 2 years, if available, unless distribution is prohibited by law with the Transfer Request.
Support - Errors and Technical Support
What is the process for getting assistance with errors or technical difficulties with ICOTS? First, always check to see if others at your location are experiencing issues that may be fixed by your IT department. After ruling out local issues, then contact…
Support - Addendum to Response to Violation Report
Use the Addendum to Response to Violation Report for correspondence after submitting a Response to Violation Report in ICOTS. This ensures information consolidates to the official violation record in ICOTS.    DO NOT use Compact Action Requests to follow-…
Support - Review Existing Tickets
Review Open and Pending Tickets You can review your open and pending tickets by clicking the ‘Check Your Existing Request’ tab at the top of the screen. A list of all your tickets that have not been solved or closed will be listed including your initial…
Support - ICOTS End User Training - On Demand Modules
The ICOTS End User Training has recently been redesigned to offer several topic based modules.  Visit the Ondemand training section of the ICAOS website to access the modules ICOTS 301-Introduction to ICOTS explains basic ICOTS functionality including…
Support - Data Management of ICOTS-Dynamic PDF's Explained
ICOTS is a tool used to process Interstate Compact business, track offender movement and facilitate communication between states on Compact cases. ICOTS is not designed to replace a state’s offender or case management system. Once submitted, ALL data is…
Support - FY2021 Approved Enhancements
On September 16th the Commission voted and approved 6 ICOTS enhancements to be implemented in FY2021. These enhancements (attached) will be in production on or before June 20, 2021 and expected to be pushed out in multiple code releases. Have an idea for…
Support - FY22 Q3 (January 2022-March 2022): No transmitted activities; rejected case clean up (withdraw/close)
What is Case & Offender Management? Administrative functions for case and offender management assure the Commission’s internal and external partners that the ICOTS data contains information that is accurate, valid, and reliable.  Per the ICOTS…
Support - Code Release 36.1 - ICOTS Help Points - Second Batch 9/16/20
On Wednesday, September 16, 2020 Appriss pushed the second batch of training help points to ICOTS. As described in the announcement for the first batch, the ICOTS Help Points were designed to replace and improve upon the ICOTS User Guide PDF. Instead of a…
Support - Utilizing Compact Workload Search Functionality
Find out how to narrow down and refine your search using the search criteria in the Compact Workload. With more legacy data going into ICOTS, many Compact Office Users are still experiencing problems with the Compact Workload when more than 250 records…
Support - Access Your State's Compliance Audit Details via ICAOS Dashboards
Accessing the ICAOS Dashboards To access the ICAOS Dashboards, a commission member or compact office staff just needs to log in to the ICAOS website after visiting this page: https://www.interstatecompact.org/icaos-dashboards If a compact office needs to…
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