Compact Online Reference Encyclopedia (CORE)

Looking for information on a specific topic, training, rule, or process? Through one search here, you can find the information you need from ICAOS’ white papersadvisory opinions, bylaws, policies, Hearing Officer's Guidetraining modulesrules, helpdesk articles and the bench book. All results are cross-referenced with links to make navigation easy and intuitive.

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*NOTICE: Only Compact Office staff (ICOTS Administrators) may distribute the ICOTS User Agreement.   End users need to contact your state compact office to obtain the Privacy Policy and User Agreement prior to accessing ICOTS. The Privacy Policy available…
As a state administrator, when deactivating a user account, unselect any user roles assigned to that account. Doing so will ensure that no activities or cases are inadvertantly assigned to the user and that the user will not show up in the drop down of…
Remember to setup your user profile with your correct workflow. ICOTS cannot function without the correct workflow setup. Please remember to setup your user profile with your correct workflow. If your workflow has not yet been setup in your user profile,…
Upon clicking the link in a password reset email, if an ICOTS user enters a new password using more than 15 characters, ICOTS does not show an error message, leading the user to believe they can log in immediately. Users will not be able to log in, as the…
Find out why login and password errors are typically associated with internet browser settings. I receive an error logging into ICOTS after I successfully reset my password. What am I doing wrong? There are two likely causes of this issue: 1.) If the…
I received the password reset email after requesting it from ICOTS, but the link received does not work. Nothing happens when I clock on it or it loads a page that gives me an error. What's the problem? This usually only happens if the user's…
After several attempts to login and reset my password I get an error message that says: "1 Error needs to be fixed.   Your account has been locked out.  Please try again later." How do I get my account unlocked? If you receive this message, …
Frequently asked questions regarding the administration of users and access to the ICOTS system. What is the purpose of the ICOTS Privacy Policy? Do all users have to sign the agreement or just the agency? The Privacy Policy and user agreement apply to…
Description:The material presented in this module outlines the requirements of the Privacy Policy and User Agreement. Every user of ICOTS is required to read the policy and sign the user agreement prior to receiving an ICOTS account. The Privacy Policy…
Privacy Policy Interstate Compact Offender Tracking System Version 3.0   Approved 04/23/2009 Revised on 4/18/2017   1.0 Statement of Purpose The goal of establishing and maintaining the ICOTS is to further the following purposes of the Commission:…
Updated 7/21/2016 This PDF document explains the process of First time login to ICOTS and setting your password.  ICOTS 301 Ondemand Training Module also provides login tips.   First Time ICOTS Login Once it has been confirmed that you are registered as a…
Q: I got an email that looks like this: Subject - The account for <<User Name>> (<<User Email>>) requires attention. Message - This email is a reminder that <<User Name>> (<<User Email>>) has not used their…
ICOTS 11.2.0 code release is in production on November 3, 2010 and implements the development items described below: Case Closure Notification Any assigned receiving state user, no longer limited to the supervising user, has the option to create a Case…
PowerPoint presentation used to train ICOTS end users. Updated: 1/16/2020 The ICOTS End User Training PowePoint presentation provides an overview of all major processes and functions used by an end-user such as initiating activities, managing workload and…
Q: ICOTS is timing out much more quickly than it used to. Why is that? A: Appriss launched part one of a user security release in ICOTS on 10/8/14 in order to keep ICOTS in compliance with CJIS security standards, which they are contractually obligated to…
This on-demand training consists of 9 parts relevant to various responsibilities of State Compact Staff and Administrators. Participants can customize their training by choosing only those sections relevant to their duties. Topics include: Overview of…
This training consists of 9 parts relevant to various responsibilities of State Compact Staff and Administrators. Participants can customize their training by choosing only those sections relevant to their duties. Topics include: Access the training via…
The version 6.0 code release contains a number of new features and enhancements. Released on September 9, 2009. This is a list of features addressed in this code release: Withdraw Warning User Preferences Established Back Link Print All Feature Priority…
Description:  The report lists all ICOTS users with information on state, role, supervisor, supervisor email, active status, workflow status, created date and last login date. Charts give a breakdown of user accounts requiring attention, number of active…
On Thursday, February 15, 2018 three new enhancements will be launched in ICOTS. The national office will offer a brief Q &amp; A session for these enhancements on Monday, February 12th at 2 pm ET and Tuesday February 13th at 11 am ET. Visit the ICAOS…
With the changes made in ICOTS Release 28.0, users now have to set up answers to security questions before they can reset their password. If they forget the answers to those questions, they will not be able to reset their password when it next expires. If…
Prior to accessing ICOTS, users must be trained on ICAOS rules, ICOTS procedures as well as the ICOTS privacy policy. This training module highlights the privacy policy and the end user agreement confirming ICOTS user understand and agree to terms prior…
ICOTS 11.1.0 code release is in production on September 22, 2010 and implements the development items described below: Offender Phone Numbers The Phones tab within the offender profile provides options to manage contact information. Zip Codes City, county…
Appriss launched two partial user security releases for ICOTS in October in order to keep ICOTS in compliance with CJIS security standards, which they are contractually obligated to do. These changes are part of the new CJIS security standards policy…
Follow these steps to ensure that all Notices of Departure and Notices of Arrival are complete. ICOTS determines whether the offender is in the Sending or Receiving State by the Notice of Departures and Arrivals. Completing these activities is critical to…
A notice of arrival has been submitted on this case, but the receiving state says they can't submit a case closure notice and the offender profile shows the residence as blank (lack of primary address). Your issue is related to the wrong supervising…
Find out why Compact Office users should become familiar with the Workload Search funtionality. Search criteria should be administered when accessing pending activities as Compact Office Users’ workload is not filtered by user and will display all cases…
The ICOTS End User Training has recently been redesigned to offer several topic based modules.  Visit the Ondemand training section of the ICAOS website to access the modules ICOTS 301-Introduction to ICOTS explains basic ICOTS functionality including…
The Rules Training PowerPoint (click here for NEW 2020 version ICAOS Rules Training PowerPoint) combines eligibility, the transfer process and supervision rules in one PowerPoint.  PowerPoints are also available for specific topics.   Looking for Live…
Cases are deleted from the system or moved to historical status in three ways: The supervisory authority, or location of the offender, determines whether the assigned user in the Sending State or Receiving State can initiate the removal. Remove the case (…
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